Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Support Genix
Support Genix
6.6#61 in help desk softwareWebAPISelf-hosted
VisitWhat both publish
| Fact | Chatwoot | Support Genix |
|---|---|---|
| Free plan | Yes | Yes |
| Knowledge base | Chatwoot provides customizable help-center portals, multiple portals for different brands or products, multilingual content, and AI-powered search. | The product includes a customer knowledge base intended to help customers find answers and reduce ticket volume. |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Support Genix is a WordPress support ticket plugin that adds a ticket system to a WordPress site. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The contact page lists support hours as Sunday through Thursday, 9:00 AM to 6:00 PM (GMT+6), and offers documentation, FAQs, and video tutorials. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Support Genix plans
- Half-Year Haven$59 a year
- Developer$99 a year
- Agency$149 a year
- Personal$149, paid once
- Agency$199, paid once
- Developer$399, paid once
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Support Genix if…
You want what its maker publishes above — check its page for the details.