SolarWinds VoIP & Network Quality Manager
SolarWinds VoIP & Network Quality Manager (VNQM) helps network administrators investigate VoIP call quality and WAN performance, including issues across remo…
What SolarWinds VoIP & Network Quality Manager is
SolarWinds VoIP & Network Quality Manager (VNQM) helps network administrators investigate VoIP call quality and WAN performance, including issues across remote sites. It tracks jitter, latency, packet loss, round-trip time, and mean opinion score, and supports synthetic call tests and SIP trunk monitoring. Call detail and call management records help locate affected calls and review call paths, quality measures, and common error codes. Users can set thresholds for real-time alerts about call or network performance. For WAN monitoring, VNQM follows Cisco IP SLA and Juniper RPM operations between source and target devices, with current and historical QoS metrics. Supported call managers include Cisco Unified Communications Manager, Cisco CallManager Express, and Avaya Communication and Media Server. The self-hosted product runs on the SolarWinds Platform, with web and Windows also listed as platforms. SolarWinds positions it within Observability Self-Hosted; integration with Network Performance Monitor can add device performance metrics. The plan including VNQM is $8 a month, billed per node per month; multi-year contracts are billed annually, and volume discounts are available. VNQM is not separately priced on the pricing page.
Good
- Tracks jitter, latency, packet loss, round-trip time, and MOS
- Call records help locate and investigate affected calls
- Monitors Cisco IP SLA and Juniper RPM operations
- Supports synthetic call tests and SIP trunk monitoring
Watch out
- No free plan; pricing is on request
- Does not support more than six million calls monthly
- Self-hosted deployment requires a SolarWinds Platform server
- Listed server requirements include 8 GB RAM and 20 GB disk
Who it suits
It suits network administrators tracking call quality and WAN performance across remote sites. Teams should account for its self-hosted deployment and stated monthly call-volume limit.
Verdict
VNQM combines call-quality investigation with WAN monitoring, alerts, and support for several named call managers. Check the self-hosted requirements and six-million-call monthly ceiling against your environment before choosing it.
Plans and prices
From SolarWinds VoIP & Network Quality Manager's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| SolarWinds Observability Self-Hosted (includes VoIP & Network Quality Manager) | $8 a month | Volume discounts available · VNQM is not separately priced on the pricing page · per node, per month; multi-year contracts billed annually |
The facts
Each one read from SolarWinds VoIP & Network Quality Manager's own pages, with the date it was checked.
What it does
- Alerts
- It can generate real-time alerts when call quality or network performance exceeds user-defined thresholds.checked 30 Sep 2026
- Audience
- SolarWinds describes VNQM as a tool for network administrators investigating VoIP call issues and WAN performance across remote sites.checked 30 Sep 2026
- Call analysis
- It uses call detail and call management records to help find affected calls and inspect call paths, quality metrics, and common error codes.checked 30 Sep 2026
- Call managers
- Supported call managers include Cisco Unified Communications Manager, Cisco CallManager Express, and Avaya Communication and Media Server.checked 30 Sep 2026
- Deployment
- VNQM runs on the SolarWinds Platform as a self-hosted product.checked 30 Sep 2026
- Integration
- SolarWinds describes VNQM as part of Observability Self-Hosted, and its WAN monitoring feature page says integration with Network Performance Monitor provides additional device performance metrics.checked 30 Sep 2026
- Purpose
- VNQM monitors VoIP call quality and WAN performance using metrics including jitter, latency, packet loss, round-trip time, and mean opinion score.checked 30 Sep 2026
- Scale limit
- SolarWinds states that VNQM does not support more than six million calls per month.checked 30 Sep 2026
- Security
- SolarWinds recommends installing the SolarWinds Platform on a server that is neither public nor internet-facing and recommends HTTPS on port 443 for web-related connections.checked 30 Sep 2026
- Support
- The VNQM support page offers self-led onboarding, product documentation, troubleshooting articles, training resources, and ticket submission.checked 30 Sep 2026
- System requirements
- The listed VNQM 2026.2 server requirements include Windows Server 2012 R2, 2016, 2019, or 2022, .NET Framework 4.8 or later, 8 GB RAM, and 20 GB disk space.checked 30 Sep 2026
- WAN and SLA monitoring
- It monitors Cisco IP SLA and Juniper RPM operations between source and target devices, with real-time and historical QoS metrics.checked 30 Sep 2026
The company
- Company security
- SolarWinds says its ISO/IEC 27001:2022 certification covers the information security management system supporting development, maintenance, operations, and support of its products and services.checked 30 Sep 2026
- Founded
- 1999checked 28 Sep 2026
- Headquarters
- Austin, Texas, USAchecked 28 Sep 2026
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