Softeon Freight Audit + Payment
Softeon Freight Audit + Payment helps shippers manage freight costs by validating and auditing bills across several dozen attributes and accessorials.
What Softeon Freight Audit + Payment is
Softeon Freight Audit + Payment helps shippers manage freight costs by validating and auditing bills across several dozen attributes and accessorials. It matches shipment details and proof of delivery against the carrier’s bill, then can identify, document, and report overcharges such as missed parcel delivery commitments, incorrect truckload accessorial charges, and LTL freight misclassification. Rate validation is supported for parcel, LTL, and full truckload shipments. The system allocates revenue and freight cost to SKU level to support more accurate cost-of-goods-sold calculations. Shipment tracking, customer service capabilities, freight spend and volume analysis, and pre-packaged internal and carrier KPIs are included. For 3PLs, a margin management tool monitors buy-sell freight costs against specified parameters. Shippers still need someone to pursue refunds with carriers, either internally or through separate outsourcing. Softeon lists sample ERP integrations including Infor, Microsoft Dynamics, NetSuite, Oracle EBS, Quad, and SAP; these are integrations for its software generally. Pricing is on request.
Good
- Audits bills against several dozen attributes and accessorials
- Flags and documents several types of freight overcharges
- Allocates revenue and freight cost to SKU level
- Includes freight spend analysis and carrier KPIs
Watch out
- Refund follow-up still requires staff or separate outsourcing
- Pricing is available on request
Who it suits
It suits companies seeking closer oversight of freight charges, particularly ecommerce businesses and units focused on reducing shipping costs. 3PLs may also find the margin management tool relevant.
Verdict
Softeon combines freight bill validation with shipment tracking, cost analysis, and SKU-level allocation. Buyers should account for the separate work needed to contact carriers about refunds and request pricing directly.
Plans and prices
From Softeon Freight Audit + Payment's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Freight Audit + Payment | Priced on request | Price not published · supports parcel, LTL, and full truckload shipments |
The facts
Each one read from Softeon Freight Audit + Payment's own pages, with the date it was checked.
What it does
- 3PL feature
- A revenue margin management tool for 3PLs monitors buy-sell freight costs and helps keep them within specified margin parameters.checked 4 Oct 2026
- 3PL margin tool
- A revenue margin management tool for 3PLs monitors and controls buy-sell freight costs against specified margin parameters.checked 9 Oct 2026
- Analytics
- Analytics include freight spend and volume analysis and pre-packaged internal and carrier KPIs.checked 9 Oct 2026
- Audit matching
- It rates and audits bills across several dozen attributes and accessorials, matching shipment information, proof of delivery, and the carrier’s freight bill.checked 9 Oct 2026
- Audit process
- The software rates and audits freight bills across several dozen attributes and accessorials and performs a three-way match of shipment information, proof of delivery, and the carrier’s bill.checked 4 Oct 2026
- Encryption
- Softeon’s privacy policy identifies TLS 1.2 as a method used to protect personal information in transmission.checked 9 Oct 2026
- Integrations
- Softeon lists sample integrations for its software generally, including ERP systems Infor, Microsoft Dynamics, NetSuite, Oracle EBS, Quad, and SAP; the page does not specify that each is a Freight Audit + Payment integration.checked 9 Oct 2026
- Intended users
- Softeon says the product can benefit companies in every sector and may be especially useful for ecommerce companies or business units seeking profitability through lower shipping costs.checked 9 Oct 2026
- Overcharge detection
- It can identify, document, and report overcharges such as missed parcel delivery commitments, miscalculated truckload accessorial charges, and LTL freight misclassification.checked 4 Oct 2026
- Overcharge examples
- It can identify, document, and report missed parcel delivery commitments, miscalculated truckload accessorial charges, and LTL freight misclassification.checked 9 Oct 2026
- Purpose
- The product audits freight bills to help companies reduce freight spend and identify carrier errors and overcharges.checked 9 Oct 2026
- Refund follow-up
- Shippers still need someone to contact carriers to obtain refunds, either through internal staff or by outsourcing that activity.checked 9 Oct 2026
- Security
- Softeon’s privacy policy says its systems are regularly tested and audited for compliance with SOC 2 Trust Services Criteria.checked 9 Oct 2026
- SKU allocation
- The system allocates revenue and freight cost to SKU level to support more accurate cost-of-goods-sold calculations.checked 9 Oct 2026
- Support
- Softeon says it provides 24×7 support across the globe.checked 9 Oct 2026
- Tracking and analytics
- It includes shipment tracking, customer service capabilities, freight spend and volume analysis, and pre-packaged internal and carrier KPIs.checked 4 Oct 2026
- Tracking and service
- Shipment tracking and customer service capabilities help measure carrier billing and delivery performance.checked 9 Oct 2026
Money
- Cost allocation
- The system allocates revenue and freight cost to SKU level to support more accurate calculation of cost of goods sold.checked 4 Oct 2026
The company
- Headquarters
- Reston, Virginia, USAchecked 28 Sep 2026
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