SOCi Reputation Management
SOCi Reputation Management is review management software for multi-location brands.
What SOCi Reputation Management is
SOCi Reputation Management is review management software for multi-location brands. Its Genius Reputation Agent monitors reviews, can publish replies under brand rules and approval settings, and routes sensitive or escalated reviews to a team. Conversational surveys sent after a visit can help identify unhappy customers before they post a review. Voice of Customer organizes feedback into themes and sentiment changes by location and region, with clusters connected to customer quotes. Supported review sources include Google, Yelp, Facebook, TripAdvisor, and Apple app store reviews; SOCi also lists Apple Maps, Punchh, Yardi, and RealPage. SOCi Shield applies brand and regulatory standards across social, search, and reputation, and can flag user-created content and stop publication until issues are resolved. SOCi lists more than 140 integrations across several business channels and systems, with custom API connections available. Pricing is by custom quote, based on locations and Genius Agents or skills. SOCi says it targets enterprises managing hundreds or thousands of locations and does not offer a free trial.
Good
- Routes sensitive or escalated reviews to the team.
- Surveys can identify unhappy customers after a visit.
- Feedback themes and sentiment shifts are grouped by location.
- SOCi lists more than 140 integrations.
Watch out
- Pricing requires a custom quote.
- There is no free trial.
- Some skills have package usage limits.
- Complex or custom integrations are handled by onboarding and support.
Who it suits
SOCi Reputation Management is aimed at multi-location brands, particularly enterprises managing hundreds or thousands of locations. It suits teams that need review monitoring, brand-guided responses, and feedback analysis across locations.
Verdict
SOCi combines review monitoring and response workflows with surveys and location-level feedback analysis for multi-location brands. Buyers must request a quote, and deployments do not include a free trial.
Plans and prices
From SOCi Reputation Management's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom quote | Priced on request | priced by number of locations and Genius Agents/skills · some skills have package usage limits · no per-user or per-listing fees |
The facts
Each one read from SOCi Reputation Management's own pages, with the date it was checked.
What it does
- Broader integrations
- SOCi lists more than 140 integrations across listings, maps, social, reviews, marketplaces, AI answer engines, and business systems, with custom API connections available.checked 11 Oct 2026
- Compliance
- SOCi Shield applies brand and regulatory standards across social, search, and reputation, and can flag user-created content and stop publication until issues are resolved.checked 11 Oct 2026
- Customer surveys
- It sends conversational surveys after a visit to identify and help resolve unhappy customers before they post a review.checked 11 Oct 2026
- Pricing limits
- Some skills have usage limits tied to the package, and SOCi says those limits can be increased as needs grow.checked 11 Oct 2026
- Purpose
- Genius Reputation Agent is review management software for multi-location brands that monitors reviews, responds in the brand voice, and routes reviews needing human attention to the team.checked 11 Oct 2026
- Review networks
- The product integrates with Google, Yelp, Facebook, TripAdvisor, and Apple app store reviews; the page also lists Apple Maps, Punchh, Yardi, and RealPage.checked 11 Oct 2026
- Review responses
- The agent can publish review replies according to brand rules and approval settings, with sensitive or escalated reviews held for the team.checked 11 Oct 2026
- Security
- SOCi states that it holds SOC 2 Type II and SOC 3 reports and ISO/IEC 27001, 27701, and 42001 certifications, and offers HIPAA-aligned controls.checked 11 Oct 2026
- Support and setup
- SOCi says complex or custom integrations are handled by onboarding and support; most listed integrations can be connected directly by marketing teams.checked 11 Oct 2026
- Target customers
- SOCi says its pricing is designed for enterprises managing hundreds or thousands of locations, and its reputation product is for multi-location brands.checked 11 Oct 2026
- Voice of Customer
- Voice of Customer groups feedback into themes and sentiment shifts by location and region, with clusters tied to customer quotes.checked 11 Oct 2026
The company
- Company
- SOCi's About page identifies Afif Khoury as its founder and CEO; a SOCi security report identifies the company as headquartered in San Diego, California.checked 11 Oct 2026
- Founded
- 2012checked 28 Sep 2026
- Headquarters
- San Diego, California, United Stateschecked 28 Sep 2026
Money
- Trial
- SOCi states that it does not offer a free trial and scopes each deployment through a custom quote and demo.checked 11 Oct 2026
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