Uberall Review Management
Uberall Review Management is a paid platform for multi-location brands monitoring, responding to, and learning from customer reviews.
What Uberall Review Management is
Uberall Review Management is a paid platform for multi-location brands monitoring, responding to, and learning from customer reviews. Its unified inbox collects reviews from Google, Facebook, Yelp, Tripadvisor, and more than 80 additional sites, with filters and alerts. AI drafts brand-aligned replies using sentiment, star rating, and review content; a person must approve each response before publication. Replies support more than 80 languages. Reviews Plus adds AI Bulk Replies, sentiment analysis, recurring-theme insights, sentiment shifts, and location-level benchmarks. Businesses can send branded review requests by email, SMS, and QR code, using customizable templates and bulk requests. Uberall lists more than 1,000 integrations, including Salesforce, Zendesk, Power BI, and Tableau. The platform is described for businesses managing 10 to 10,000 locations. Uberall says it provides onboarding, training, and customer-success support, with TLS encryption, two-factor authentication, SSO, and SOC 2 Type II certification. Pricing is on request and there is no free plan.
Good
- Monitors Google, Facebook, Yelp, Tripadvisor, and 80+ sites
- AI drafts require human approval
- Supports review requests by email, SMS, and QR
- More than 1,000 integrations listed
- Provides onboarding and customer-success support
Watch out
- No free plan
- Pricing is available on request
- Bulk replies require Reviews Plus
- Designed for multi-location operations
Who it suits
Uberall Review Management suits multi-location brands managing reviews across many sites and locations. It is relevant to organizations needing centralized responses, review requests, and location-level sentiment insights.
Verdict
Uberall centralizes review monitoring, response workflows, requests, and sentiment information for distributed brands. Its package levels and Reviews Plus add-on should be checked against the locations and response volume you manage.
Plans and prices
From Uberall Review Management's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Connect | Priced on request | Uberall Essentials · Listings · Reviews · Local Social · Posting to Google & Apple · Reviews Plus add-on · Analytics Plus add-on · Collaborate Plus add-on |
| Show Up | Priced on request | Uberall Essentials · Listings · Posting to Google & Apple add-on · Analytics Plus add-on · Collaborate Plus add-on |
| Stand Out | Priced on request | Uberall Essentials · Listings · Reviews · Reviews Plus add-on · Analytics Plus add-on · Collaborate Plus add-on |
The facts
Each one read from Uberall Review Management's own pages, with the date it was checked.
What it does
- AI bulk replies
- AI Bulk Replies generates individualized responses for batches of reviews and is designed to avoid duplicate wording across locations.checked 15 Oct 2026
- AI replies
- Its AI drafts context-aware responses using sentiment, star rating, customer intent and per-location tone rules, with human approval required before publishing.checked 15 Oct 2026
- API authentication
- The quickstart requires an API key from organization settings and documents Bearer, X-API-KEY and limited X-PUBLIC-API-KEY headers.checked 15 Oct 2026
- API availability
- Uberall publishes a developer portal with Getting Started material, guides, API reference, MCP documentation and changelog entries.checked 15 Oct 2026
- API environments
- Documentation provides production and sandbox endpoints; the sandbox does not synchronize directories, reviews, analytics or status checks.checked 15 Oct 2026
- API licence
- The API reference identifies its specification as licensed under Uberall, indicating proprietary terms rather than an open-source licence.checked 15 Oct 2026
- API updates
- The September 2026 changelog added GEO Pulse report endpoints, while July 2026 entries aggregated dashboard endpoints for feedback, listing health, exports and visibility.checked 15 Oct 2026
- Bulk responses
- AI Bulk Replies generates individualized responses for batches of reviews and is listed as part of the Reviews Plus add-on.checked 12 Oct 2026
- Customer support
- Uberall says it provides dedicated onboarding assistance, training sessions, step-by-step resources, and customer-success support.checked 12 Oct 2026
- Directory reach
- Uberall says its listings network covers more than 150 directories, maps and other platforms.checked 15 Oct 2026
- Enterprise controls
- Roles, approval workflows and single sign-on are available through the Collaborate Plus add-on.checked 15 Oct 2026
- Funding
- Uberall's company page reports total funding of about €143 million.checked 15 Oct 2026
- Integrations
- Official examples show review data flowing to Zendesk, sales data from Shopify and reports to Power BI; the company advertises more than 1,000 connected apps.checked 15 Oct 2026
- Languages
- The product page says AI review replies support more than 80 languages.checked 12 Oct 2026
- Limit: listing accuracy
- Capterra feedback includes reports that updates across hundreds of sites sometimes failed and that a dashboard health score could show 100% despite incorrect live listings.checked 15 Oct 2026
- Limit: Trustpilot complaints
- Trustpilot reviewers allege disconnected locations, incorrect account links, noisy suggestions, inaccurate analytics, delayed updates and difficult cancellation or billing experiences.checked 15 Oct 2026
- Limit: verification and synchronization
- G2 reviewers report that Google Business verification can be slow and Yelp synchronization is not straightforward.checked 15 Oct 2026
- MCP extensibility
- Uberall offers hosted HTTPS MCP endpoints with OAuth2 or bearer authentication for location, listing, review, social, homepage and dashboard tools.checked 15 Oct 2026
The company
- Company identity
- The legal entity is Uberall GmbH, headquartered in Berlin, Germany, and founded in 2013.checked 15 Oct 2026
- Company size
- LinkedIn lists Uberall as privately held with 201–500 employees.checked 15 Oct 2026
- Founded
- 2013checked 23 Sep 2026
- Headquarters
- Berlin, Germanychecked 23 Sep 2026
Money
- Free plan
- Nochecked 22 Sep 2026
Where it runs
- Mobile app scope
- The mobile app supports review responses, listing edits, social posts and notifications, while advanced workflows, analytics and bulk actions remain on desktop.checked 15 Oct 2026
Alternatives to Uberall Review Management
- 1
Birdeye
AndroidiOSWebAPI6.8 - 26.8From $149 a month
- 3
Reputation
AndroidiOSWeb6.7From $80 a month - 4
Locl
WebAPI6.6From $149 a year - 5
PromoRepublic
AndroidiOSWeb6.6 - 6
Yext Listings
AndroidiOSWebAPI6.6