SnapEngage
The facts below are what the maker publishes about SnapEngage, checked and dated. Our editors have not written about it yet.
Plans and prices
From SnapEngage's own pricing page, checked 20 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $45 a month | 5 users · billed annually |
| Professional | $65 a month | unlimited users · billed annually |
| Scale | $85 a month | unlimited users · billed annually |
The facts
Each one read from SnapEngage's own pages, with the date it was checked.
What it does
- APIs
- Developer documentation describes integration, JavaScript, provisioning, visitor chat, bot, and logs APIs, among others.checked 11 Oct 2026
- Automation
- Its automation features include workflow mapping, custom fields, CRM or help desk synchronization, proactive chat, and bots.checked 11 Oct 2026
- Bots
- The listed bot options include Info-Capture Bot, Guide Bot, Answer Bot, and Bot API.checked 11 Oct 2026
- Chat channels
- omnichannelchecked 20 Sep 2026
- CRM integrations
- SnapEngage describes native integrations with Salesforce, Microsoft Dynamics, and SAP.checked 11 Oct 2026
- Data transfer
- A secure data transfer feature lets agents request credit card numbers, Social Security numbers, or secure notes; the page says secure data is deleted when a chat closes or transfers and is not saved in transcripts.checked 11 Oct 2026
- Healthcare
- The site advertises HIPAA compliance and describes HealthEngage as HIPAA-compliant live chat.checked 11 Oct 2026
- Hosting locations
- A company page says accounts can use separate US or EU server infrastructure and describes a private-instance option with additional hosting locations.checked 11 Oct 2026
- Live agent chat
- Yeschecked 20 Sep 2026
- Mobile chat
- The visitor chat window detects mobile devices and is optimized for mobile interactions.checked 11 Oct 2026
- Omnichannel
- Visitors can reach agents through SMS, Twitter chat links, Facebook Messenger, and WeChat.checked 11 Oct 2026
- Paid from
- 45checked 20 Sep 2026
- Product
- SnapEngage offers conversational chat software for sales and customer support teams.checked 11 Oct 2026
- SAP integration
- The SAP integration supports SAP Service Cloud and SAP Sales Cloud; the page says SAP C4C integration is available on Enterprise accounts only.checked 11 Oct 2026
- Support
- SnapEngage says its technical support team partners with customers during implementation and offers ongoing client success reviews.checked 11 Oct 2026
- Visitor tracking
- Yeschecked 20 Sep 2026
- Website chatbot
- Yeschecked 20 Sep 2026
The company
- Company
- TeamSupport announced it acquired SnapEngage in May 2021 and said SnapEngage had offices in Boulder, Colorado, and Berlin, Germany.checked 11 Oct 2026
- Headquarters
- Boulder, Colorado, United States; Berlin, Germanychecked 28 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
Alternatives to SnapEngage
- 1
Chatwoot
Free planOpen sourceAndroidiOSWebAPI9.4From $19 a month - 2
Freshchat
Free planAndroidiOSWebAPI8.8From $19 a month - 3
Brevo Conversations
Free planAndroidiOSWebAPI8.8From $15 a month - 4
JivoChat
Free planAndroidiOSWebAPI8.8From $28 a month - 5
Crisp
Free planAndroidiOSWebAPI8.8From $45 a month - 6
Chatbase
Free planAndroidiOSWebAPI8.8From $40 a month