Freshchat
8.8#2 in live chat softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitFreshchat vs SnapEngage
SnapEngage
7.0#60 in live chat softwareFrom $45 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Freshchat | SnapEngage |
|---|---|---|
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | No |
| Headquarters | San Mateo, California, United States | Boulder, Colorado, United States; Berlin, Germany |
| Live agent chat | Yes | Yes |
| Paid from | 19 | 45 |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | SnapEngage says its technical support team partners with customers during implementation and offers ongoing client success reviews. |
Freshchat plans
- FreeFree
- Growth$19 a month
- Pro$49 a month
- Enterprise$79 a month
SnapEngage plans
- Starter$45 a month
- Professional$65 a month
- Scale$85 a month
Pick Freshchat if…
Freshchat suits teams that handle customer conversations across websites, apps, and messaging channels. Its free plan accommodates up to 10 agents, while paid tiers add features such as multilingual conversations and intelligent routing.
Pick SnapEngage if…
You want what its maker publishes above — check its page for the details.