SmartDesk
The facts below are what the maker publishes about SmartDesk, checked and dated. Our editors have not written about it yet.
Plans and prices
From SmartDesk's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $399 a month | 5 users · 1 project · 1 support email per project · tickets, SmartChat, Knowledge Base, Help Center, Knowledge AI, SLA timers, basic reporting · R 399.00 billed monthly |
| Pro | $899 a month | 10 users · 5 projects · 3 support emails per project · automation, assignment, escalation, branding, Agent Copilot, advanced reporting, exports, API access · R 899.00 billed monthly |
| Enterprise | $1,999 a month | 50 users · 25 projects · 10 support emails per project · automation, assignment, escalation, branding, Agent Copilot, advanced reporting, exports, API access · R 1,999.00 billed monthly |
The facts
Each one read from SmartDesk's own pages, with the date it was checked.
What it does
- Agent Copilot
- Pro and Enterprise include contextual AI assistance for agents while leaving control with human agents.checked 15 Oct 2026
- AI drafting
- Pro and Enterprise can prepare ticket context and draft Knowledge Base content for agent review.checked 15 Oct 2026
- API
- External API access is offered on Pro and Enterprise for supported integrations and workflows.checked 15 Oct 2026
- API access
- Yeschecked 22 Sep 2026
- Assignment automation
- Pro and Enterprise can automatically distribute new tickets using project assignment rules.checked 15 Oct 2026
- Branding
- Email branding and advanced Help Center branding are available on Pro and Enterprise.checked 15 Oct 2026
- Collaboration
- Teams can use internal activity, collaboration tools, ticket tags and reusable saved views.checked 15 Oct 2026
- Customer portal
- Yeschecked 22 Sep 2026
- Data collected
- The privacy policy lists names, email addresses, phone numbers, billing information, IP addresses, browser and operating-system data, referring URLs and pages viewed.checked 15 Oct 2026
- Data rights
- The policy describes access, correction, deletion, objection and portability rights subject to location.checked 15 Oct 2026
- Escalation
- Pro and Enterprise can escalate tickets when configured SLA conditions are reached.checked 15 Oct 2026
- G2 product description
- G2 describes its SmartDesk listing as hybrid-office workspace software with interactive desk maps, floor-plan editing, real-time availability and occupancy analytics.checked 15 Oct 2026
- Help center
- Yeschecked 22 Sep 2026
- Help Center
- Every plan can publish searchable self-service articles in a public Help Center.checked 15 Oct 2026
- Included agent seats
- 5checked 22 Sep 2026
- Knowledge AI
- All plans can connect the organisation's OpenAI account so SmartChat answers from published SmartDesk knowledge.checked 15 Oct 2026
- Knowledge Base
- Teams can create, review and publish categorized support articles for agents and customers.checked 15 Oct 2026
- Licence status
- The terms describe the service, software and content as protected proprietary intellectual property, with no open-source licence identified.checked 15 Oct 2026
- Limit: advanced features
- Automatic assignment, escalation, branding, advanced reporting, exports, API access and agent AI are restricted to Pro and Enterprise.checked 15 Oct 2026
- Limit: G2 identity mismatch
- The G2 listing is attributed to SmartDesk Solutions and describes office-management software, while SmartDesk's official site describes a customer-support platform.checked 15 Oct 2026
- Limit: no public SDK details
- The public feature and pricing pages mention API access but provide no endpoint reference, SDK list or self-hosting instructions.checked 15 Oct 2026
The company
- Founded
- SmartDesk says it was established in 2024.checked 15 Oct 2026
Money
- Free plan
- Nochecked 22 Sep 2026
- Limit: plan capacity
- The published packages cap users, projects and support email addresses at 5/1/1, 10/5/3 and 50/25/10 respectively.checked 15 Oct 2026
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