Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs SmartDesk
What both publish
| Fact | Chatwoot | SmartDesk |
|---|---|---|
| Founded | 2016 | SmartDesk says it was established in 2024. |
| Free plan | Yes | No |
| Help Center | The Help Center provides customizable knowledge-base self-service experiences. | Every plan can publish searchable self-service articles in a public Help Center. |
| Included agent seats | 2 | 5 |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
SmartDesk plans
- Starter$399 a month
- Pro$899 a month
- Enterprise$1,999 a month
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick SmartDesk if…
You want what its maker publishes above — check its page for the details.