Shop-Ware
Shop-Ware is cloud-based management software for automotive repair shops, supporting estimating, work orders, performance tracking and workflow optimization.
What Shop-Ware is
Shop-Ware is cloud-based management software for automotive repair shops, supporting estimating, work orders, performance tracking and workflow optimization. Its Digital Vehicle Experience lets shops share inspection photos, videos and notes with customers, with live chat and text messaging for communication and repair approvals. Parts inventory tools track status in real time, while the Native Parts Catalog provides fitment, pricing and availability across vendors. The AI Parts Matrix uses sales data and desired profit margins to optimize parts pricing. Shop-Ware integrates with listed parts providers and supports QuickBooks Online syncing. It is designed for independent repair shops, family-owned garages and multi-shop organizations, and is available on Android, iOS, web and API. Startup is $279/mo monthly or $251/mo billed annually; Pro is $389/mo monthly or $350/mo billed annually. Higher tiers add analytics or website and marketing services. Shop-Ware says customers receive a dedicated Customer Success Specialist and onboarding averages 30 days. It offers a free personalized 15-minute demo, but no free trial. Data migration fees may apply; Accounting Link and Shop-Ware Payments also carry stated fees.
Good
- Digital inspections can include photos, videos and notes.
- Parts inventory status is tracked in real time.
- QuickBooks Online syncing is supported.
- Customers receive a dedicated Customer Success Specialist.
Watch out
- No free plan or free trial is available.
- Data migration fees may apply.
- Shop-Ware Payments transaction fees apply.
Who it suits
Shop-Ware suits independent auto repair shops, family-owned garages and multi-shop organizations seeking tools for estimating, work orders, parts and customer approvals. Its plans include options for analytics and website or marketing services.
Verdict
Shop-Ware combines repair-shop workflows, customer communication and parts tools, with plans starting at $279/mo. Prospective customers should account for possible migration, integration and transaction fees, and can request a free personalized demo.
Plans and prices
From Shop-Ware's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| CRM + Online Service Scheduler | $249 a month | Automated customer communication · Service reminders · Custom offers and promotions · Online scheduling built into your website · $249/mo |
| Startup | $279 a month | Unlimited users · AI Parts Matrix · DVX · Maintenance Builder · Limited Two-Way Texting · Shop-Ware Payments (transaction fees apply) · $279/mo monthly or $251/mo billed annually |
| Pro | $389 a month | Everything in Startup · Unlimited Two-Way Texting · MOTOR Labor Guide · Native Parts Catalog · OE Specs · API Connections · Batch Payments · AutoWrite AI Writing Assistant · $389/mo monthly or $350/mo billed annually |
| Master | $499 a month | Everything in Pro · Business Analytics Suite · Monthly Inventory Value & Gross Profit Tracking · Coaching Dashboards for Leading Coaching Groups · $499/mo monthly or $449/mo billed annually |
| Ultimate+ | $999 a month | Everything in Master · High Performance Website · Search Engine Optimization · Google Ads Enablement · Call Tracking · CRM · Online Service Scheduler · $999/mo monthly or $899/mo billed annually |
The facts
Each one read from Shop-Ware's own pages, with the date it was checked.
What it does
- API
- The Pro plan lists API Connections among its included features.checked 7 Oct 2026
- Communication
- The Digital Vehicle Experience includes live chat and text messaging to support customer communication and repair approvals.checked 7 Oct 2026
- Demo
- The pricing FAQ offers a free, personalized 15-minute demo; it does not state that a free trial is available.checked 7 Oct 2026
- Digital inspections
- Its Digital Vehicle Experience supports digital vehicle inspections with photos, videos, and notes shared with customers.checked 7 Oct 2026
- Integrations
- Shop-Ware says it integrates with parts providers including PartsTech, WORLDPAC, RepairLink, Nexpart, and MyPlaceforParts, and supports QuickBooks Online syncing.checked 7 Oct 2026
- Notable fees
- Data migration fees may apply, an Accounting Link integration fee applies, and transaction fees apply when using Shop-Ware Payments.checked 7 Oct 2026
- Parts management
- Parts inventory tools track parts status in real time, while the Native Parts Catalog provides fitment, pricing, and availability across vendors.checked 7 Oct 2026
- Parts pricing
- The AI Parts Matrix optimizes parts pricing using sales data and desired profit margins.checked 7 Oct 2026
- Payment security
- The privacy policy says Shop-Ware does not store or collect payment card details and that its payment processors adhere to PCI-DSS standards.checked 7 Oct 2026
- Product
- Shop-Ware is cloud-based automotive repair shop management software designed for the automotive aftermarket.checked 7 Oct 2026
- Security
- Shop-Ware's privacy policy says it uses commercially acceptable means to protect personal data but cannot guarantee absolute security.checked 7 Oct 2026
- Support and onboarding
- Shop-Ware says customers receive a dedicated Customer Success Specialist and that onboarding averages 30 days.checked 7 Oct 2026
- Target customers
- Shop-Ware says it is built for independent auto repair shops, family-owned garages, and multi-shop organizations.checked 7 Oct 2026
- Workflow
- The platform provides estimating, work-order creation, real-time performance tracking, and workflow optimization tools.checked 7 Oct 2026
The company
- Founded
- 2013checked 28 Sep 2026
- Headquarters
- San Francisco, California, United Stateschecked 28 Sep 2026
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