Shopmonkey
Shopmonkey is auto repair shop management software for managing shop workflows in real time and reviewing shop performance through reporting tools.
What Shopmonkey is
Shopmonkey is auto repair shop management software for managing shop workflows in real time and reviewing shop performance through reporting tools. Teams can send digital estimates and invoices by text or email, then accept payment online or in person. Appointment confirmations and reminders support customer communication, and CRM Essentials covers online reputation and customer marketing. Shopmonkey lists auto repair, tire, quick lube, heavy duty repair, wrap and detail, restoration, and RV shops among the businesses it serves. Its Shopmonkey for Techs app is available on iOS and Android, with workflow tracking, VIN and license plate scanning, time clocks, and digital inspections. Listed integrations include QuickBooks Online, CARFAX, PartsTech, Nexpart, RepairLink, and API or webhook connections. QuickBooks Online is included from the Clever plan upward. Basic is listed at $239.00 per month, with annual pricing shown as $215/mo.
Good
- Sends estimates and invoices by text or email.
- Accepts payments online or in person.
- Techs app includes VIN and license plate scanning.
- Supports digital inspections and technician time tracking.
- Offers phone, email, and request-form support.
Watch out
- No free plan.
- QuickBooks Online is included from Clever upward.
- Genius excludes franchises and multiple locations.
Who it suits
Shopmonkey suits auto repair and related shops, including tire, quick lube, heavy duty repair, restoration, and RV businesses. It may fit teams that want digital estimates, payments, inspections, and shop workflow tools in one system.
Verdict
Shopmonkey covers shop workflows, customer communication, estimates, payments, and technician tools. Check plan details before choosing, particularly if QuickBooks Online or multiple locations matter to your shop.
Plans and prices
From Shopmonkey's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Accounting add-on | $99 a month | DIY accounting tools · monthly |
| Basic annual | $215 a month | Basic features · up to 10% annual savings · annual billing |
| Basic | $239 a month | 3 included user licenses · 2-way text/email · unlimited estimates/invoices · calendar/reminders · DVI · e-signatures · integrated payments · parts lookup/order · iOS/Android app · monthly |
| CRM Essentials add-on | $349 a month | reviews · campaigns · online booking · front desk assistant · monthly |
| Bookkeeping add-on | $349 a month | dedicated bookkeeper · reconciliation · financial statements · monthly |
| Clever | $399 a month | 4 included user licenses · MOTOR parts/labor · ALLDATA · QuickBooks Online · API/webhooks · CARFAX · PartsTech · RepairLink · Nexpart · monthly |
| Genius | $499 a month | 5 included user licenses · MOTOR diagrams/procedures · full listed integrations · monthly |
| Multi-Shop | Priced on request | bulk user licenses · multi-location operations · custom |
The facts
Each one read from Shopmonkey's own pages, with the date it was checked.
What it does
- API
- Shopmonkey exposes REST APIs for Customers, Orders, Users, Vehicles and Inventory, with request contracts documented for data creation and updates.checked 15 Oct 2026
- API authentication
- Developers create API keys/tokens and are directed to shopmonkey.dev for authentication and endpoint details.checked 15 Oct 2026
- CRM
- The product supports appointment confirmations and reminders and offers CRM Essentials for online reputation and customer marketing.checked 30 Sep 2026
- Customer communications
- The platform provides two-way text and email, estimate approvals, online payments, appointment reminders and reusable message templates.checked 15 Oct 2026
- Digital inspections
- Digital vehicle inspections use templates attached to repair orders and let technicians capture photos, videos and notes for customer review and approval.checked 15 Oct 2026
- Documentation
- The help center contains product guides, training resources, integration articles, release notes, FAQs and role-based Shopmonkey Academy courses.checked 15 Oct 2026
- Estimates
- The estimate module supports parts and labor lookups, VIN/license-plate scans, canned services, two-way messaging and digital approvals.checked 15 Oct 2026
- Estimates and payments
- Users can send digital estimates and invoices by text or email and accept payments online or in person.checked 30 Sep 2026
- Funding
- LinkedIn says Shopmonkey has raised $110 million backed by Index Ventures and Bessemer Venture Partners.checked 15 Oct 2026
- Integrations
- Documented integrations include QuickBooks Online, CARFAX, ALLDATA, PartsTech, Nexpart and RepairLink.checked 15 Oct 2026
- Inventory and purchasing
- Shopmonkey tracks inventory and purchase orders and supports parts procurement through PartsTech, Nexpart and RepairLink.checked 15 Oct 2026
- Licence
- The terms grant a limited, non-exclusive, non-transferable SaaS access licence and mention third-party open-source components; Shopmonkey itself is proprietary.checked 15 Oct 2026
- Limit: bugs and stability
- Reviewers report lag, downtime, crashes, app errors and glitches after updates, including problems with inspections and uploads.checked 15 Oct 2026
- Limit: feature gaps
- Reviewers mention missing barcode printing, limited technician permissions, weak reporting, duplicate customers and incomplete messaging features.checked 15 Oct 2026
- Limit: pricing
- Review summaries repeatedly say Shopmonkey can be expensive for small shops or compared with older entry-level systems.checked 15 Oct 2026
- Notable news: Series C
- The app listing reports a $75 million Series C led by Bessemer Venture Partners and Index Ventures, with ICONIQ Growth, Headline and I2BF participation.checked 15 Oct 2026
- Notable release
- Shopmonkey announced that Basic subscriptions would receive e-signatures, two DVI templates, work-request forms and overpayment credits starting May 1, 2026.checked 15 Oct 2026
- Onboarding
- Shopmonkey says its in-house support team can help with data migration and enterprise onboarding.checked 30 Sep 2026
Where it runs
- Browser support
- Supported browsers are current stable Chrome, Firefox and Safari; other browsers are unsupported.checked 15 Oct 2026
- Mobile app
- Shopmonkey for Techs is available on iOS and Android and includes workflow tracking, VIN and license plate scanning, time clocks, and digital inspections.checked 30 Sep 2026
The company
- Company founding
- Shopmonkey says founder Ashot Iskandarian started the company in 2016.checked 15 Oct 2026
- Company headquarters and size
- LinkedIn lists Morgan Hill, California headquarters and a 51–200 employee company size.checked 15 Oct 2026
- Founded
- Shopmonkey says its founder opened the company in 2016.checked 30 Sep 2026
- Headquarters
- Morgan Hill, California, United Stateschecked 28 Sep 2026
