Sharyx CareAI
The facts below are what the maker publishes about Sharyx CareAI, checked and dated. Our editors have not written about it yet.
The facts
Each one read from Sharyx CareAI's own pages, with the date it was checked.
What it does
- Analytics
- Its analytics dashboard tracks average handle time (AHT), customer satisfaction (CSAT), and first-call resolution (FCR).checked 9 Oct 2026
- Channels
- The page describes unified voice, WhatsApp, and email support.checked 5 Oct 2026
- Compliance
- SharyX’s compliance page lists real-time do-not-call checking, consent tracking, calling-time restrictions, and audit trails.checked 5 Oct 2026
- Compliance support
- SharyX says it offers compliance support for DPDP in India, PDPA in Malaysia, and UAE TDRA regulations.checked 9 Oct 2026
- Escalation and sentiment
- The product identifies frustrated customers for priority handling and can hand complex issues to human agents.checked 9 Oct 2026
- Helpdesk integrations
- The page names Zoho Desk, Freshdesk, and Salesforce integrations.checked 5 Oct 2026
- Industries
- Listed industries include banking, telecom, e-commerce, SaaS, insurance, utilities, and education.checked 9 Oct 2026
- Integrations
- The page lists Zoho Desk, Freshdesk, Salesforce, HubSpot, Zendesk, Twilio, Slack, Zapier, Google Calendar, and Exotel.checked 9 Oct 2026
- Languages
- The product page describes its voice AI as multilingual and accent-aware.checked 9 Oct 2026
- Other integrations
- The page also lists Salesforce, HubSpot, Zendesk, Twilio, Slack, Zapier, Google Calendar, and Exotel.checked 5 Oct 2026
- Purpose
- Sharyx CareAI is a 24/7 AI voice customer support agent for inbound and outbound calls that handles FAQs, complaints, escalations, and ticket creation.checked 9 Oct 2026
- Security and deployment
- SharyX says enterprise customers can use dedicated infrastructure, SSO integration, and a private-cloud deployment option for sensitive sectors such as banking and healthcare.checked 9 Oct 2026
- Support channels
- The product page describes unified support across voice, WhatsApp, and email.checked 9 Oct 2026
- Support tasks
- Listed use cases include policy explanations, complaint registration, L1 and L2 troubleshooting, live-agent escalation, and feedback and NPS collection.checked 5 Oct 2026
- Ticket handling
- The product page says CareAI can create and update support tickets automatically.checked 5 Oct 2026
- Ticketing
- CareAI creates and updates support tickets automatically.checked 9 Oct 2026
- Use cases
- Listed use cases include policy explanations, complaint registration, ticket creation, L1 and L2 troubleshooting, live-agent escalation, and feedback and NPS collection.checked 9 Oct 2026
- Voice features
- The product page describes human-like conversational voice AI that is multilingual and accent-aware.checked 5 Oct 2026
Money
- Trial
- The page offers 25 minutes free to try its AI voice agent and says no credit card is required.checked 9 Oct 2026
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