SharpenCX
The facts below are what the maker publishes about SharpenCX, checked and dated. Our editors have not written about it yet.
The facts
Each one read from SharpenCX's own pages, with the date it was checked.
What it does
- Additional industries
- The homepage also names education and public sector, SMB, and retail and e-commerce as industries served.checked 12 Oct 2026
- Agent assistance
- Sharpen AI can surface suggested replies, next-best-action guidance, knowledge base articles, and call summaries during interactions.checked 12 Oct 2026
- AI voice agents
- AI voice agents handle inbound calls, gather context, resolve common requests, and hand off unresolved calls with context.checked 12 Oct 2026
- Customer service
- Its contact center page describes inbound calls, outbound campaigns, chat, SMS, IVR, and AI automation in one workspace.checked 12 Oct 2026
- Deployment
- Sharpen can be deployed as a standalone contact platform or alongside existing CRM, dialer, IVR, or support systems.checked 12 Oct 2026
- Digital channel scope
- omnichannelchecked 22 Sep 2026
- Inbound automation
- AI voice agents can handle routine inbound calls such as payment processing, account inquiries, and appointment scheduling.checked 12 Oct 2026
- Inbound calling
- Yeschecked 22 Sep 2026
- Industries
- Sharpen identifies financial services, healthcare, utilities, and municipal government as relevant regulated industries.checked 12 Oct 2026
- Integrations
- The integrations page names Salesforce, Microsoft Teams, and Zendesk and says the platform offers open REST APIs for custom solutions.checked 12 Oct 2026
- IVR builder
- Yeschecked 22 Sep 2026
- Number remediation
- Sharpen says its number remediation service scans number inventories, disputes incorrect carrier labels, registers numbers, and monitors them continuously.checked 12 Oct 2026
- Outbound dialer
- Yeschecked 22 Sep 2026
- Outbound dialing
- The outbound dialer offers predictive, preview, and power dialing modes and automatically adjusts dial rates.checked 12 Oct 2026
- Payment capture
- Its pay-by-phone page says card details are masked from agents and excluded from recordings, with payment data captured in a dedicated PCI environment.checked 12 Oct 2026
- Payments
- Secure Pay-by-Phone captures payment information during calls without exposing card details to agents.checked 12 Oct 2026
- Payment security
- Sharpen says its pay-by-phone is PCI-compliant and uses a no-train/no-retain architecture for payment information.checked 12 Oct 2026
- Pricing
- The site invites prospective customers to book a demo and does not state a public price on the product overview page.checked 12 Oct 2026
- Pricing access
- The platform overview directs prospective customers to book a demo to discuss the platform and rollout plan.checked 12 Oct 2026
- Product
- Sharpen is an AI-powered contact center platform for voice, messaging, and digital channels.checked 12 Oct 2026
- Routing
- The platform includes IVR, skills-based routing, and dynamic call flows.checked 12 Oct 2026
- Routing and automation
- The platform includes a no-code Logic+ builder for routing flows and IVR menus.checked 12 Oct 2026
The company
- Founded
- Sharpen says it was founded in 2011.checked 12 Oct 2026
- Headquarters
- Sharpen Technologies Inc. lists its address as 1935 E Vine St Ste. 420, Murray, UT 84121.checked 12 Oct 2026
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