Service Pro
Service Pro is paid field service management software for organizations that service, install and maintain physical equipment.
What Service Pro is
Service Pro is paid field service management software for organizations that service, install and maintain physical equipment. Dispatchers assign technicians to work orders, follow status updates in real time and keep customers informed. A color-coded, drag-and-drop scheduler filters technicians by location, skill level and certification. Service calls can become work orders, including call-to-quote and call-to-order conversions. Native mobile apps for iOS, Android and Windows support offline work. Technicians can access work orders, customer and asset history, contract and warranty coverage, then record labor, parts, photos and signatures. Integrations include QuickBooks, NetSuite and Viewpoint. API use requires a separately purchased Service Pro API Connector license. Subscriptions include a secure hosted cloud environment, dedicated support and account management. Implementation fees cover consulting, provisioning and training, with possible ERP, CRM, HR or IoT integration. Pricing is customized, annual and per user; implementation fees also apply.
Good
- Offline mobile work on three operating systems
- Filters technicians by location and certification
- Records labor, parts, photos and signatures
- Real-time job status updates
- Dedicated support and account management included
Watch out
- Pricing is customized and not listed
- API requires a separate connector license
- Implementation or integration fees also apply
- No free plan is offered
Who it suits
It suits equipment-centric service organizations, including businesses maintaining onsite power generators or heavy equipment. Teams needing dispatch, scheduling and offline technician work are a stated fit.
Verdict
Service Pro combines dispatch, scheduling, work orders and mobile field records for equipment-focused operations. Buyers should account for customized annual per-user pricing, implementation costs and the separate API connector requirement.
Plans and prices
From Service Pro's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Service Pro | — | Customized pricing · no minimum user count · optional add-on modules · Annual recurring subscription, per user; implementation or implementation and integration fee also applies. |
The facts
Each one read from Service Pro's own pages, with the date it was checked.
What it does
- API access
- Using the Service Pro API requires purchasing a Service Pro API Connector license from MSI.checked 7 Oct 2026
- Customers
- The product is described as purpose-built for equipment-centric service organizations, including companies maintaining equipment such as onsite power generators and heavy equipment.checked 7 Oct 2026
- Dispatch
- Its dispatch software helps businesses assign technicians to work orders, manage job status updates in real time, and keep customers informed.checked 7 Oct 2026
- Implementation
- Implementation fees cover consulting, provisioning, training, and may include integration with internal systems such as ERP, CRM, HR, or IoT systems.checked 7 Oct 2026
- Integrations
- The mobile app can integrate with systems including QuickBooks, NetSuite, and Viewpoint.checked 7 Oct 2026
- Mobile capabilities
- Technicians can access work orders, customer and asset history, contract and warranty coverage, and record labor, parts, photos, and signatures in the mobile app.checked 7 Oct 2026
- Purpose
- Service Pro is a field service management platform for organizations that service, install, and maintain physical equipment.checked 7 Oct 2026
- Scheduling
- Dispatchers can use a color-coded, drag-and-drop scheduler and filter technicians by location, skill level, and certification.checked 7 Oct 2026
- Security and hosting
- The subscription includes access to a secure, hosted cloud environment.checked 7 Oct 2026
- Support
- The subscription includes ongoing dedicated support and account management.checked 7 Oct 2026
- Work orders
- The software converts service calls into work orders and supports call-to-quote and call-to-order conversions.checked 7 Oct 2026
The company
- Headquarters
- Milwaukee, Wisconsin, United Stateschecked 28 Sep 2026
Where it runs
- Mobile app
- The native mobile app supports iOS, Android, and Windows devices, including offline work.checked 7 Oct 2026
Money
- Trial
- The company says it has offered free trials when they make sense for a customer's evaluation process; customers are directed to contact sales.checked 7 Oct 2026
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