SendGround
SendGround is a paid platform for coordinating last-mile delivery work, including orders, routing, fleet, warehousing, billing, and tracking.
What SendGround is
SendGround is a paid platform for coordinating last-mile delivery work, including orders, routing, fleet, warehousing, billing, and tracking. Its route optimization uses six constraint types and can sequence 1,000 stops in under a minute, according to the site. The driver app supports turn-by-turn navigation, QR and barcode scanning, digital signatures, delivery photos, PIN-verified payments, and live chat with operations. Customers can get WhatsApp, SMS, and email updates with a live tracking map and estimated arrival time. The platform also offers delivery windows and proof of delivery. Its dashboard advertises more than 50 logistics KPIs, while WhatsApp and web agents can create orders, answer inquiries, check delivery status, and reschedule deliveries. Named connections include MercadoLibre, Shopify, WooCommerce, Fenicio, Luna, and an open API. Starter includes 500 orders per month, Team 2,000, and Business 4,000; overages may be charged per order or prompt a plan change. Pricing is available on request. Messaging charges are billed separately by usage. A free demo is offered, but no trial period is stated.
Good
- Driver app supports proof-of-delivery tools
- Customers can track deliveries live
- Available in English, Spanish, and Portuguese
- Plans include technical support
Watch out
- No free plan is available
- Pricing is available on request
- Messaging charges are billed separately
- Starter includes 500 orders per month
Who it suits
It suits delivery operators managing routes, drivers, customer updates, and delivery tracking in one platform. Teams needing more than 50,000 monthly orders can ask about custom Enterprise options.
Verdict
SendGround combines delivery coordination, driver tools, and customer tracking, with order limits by plan. Consider the separate messaging charges and plan limits when assessing fit.
Plans and prices
From SendGround's own pricing page, checked 21 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Enterprise | — | More than 50,000 orders/month |
| Business | Priced on request | 4.000 pedidos/mes · Todo SendGround incluido · pedidos extra cobrados por unidad o subir de plan · Soporte prioritario · Not shown; contact sales |
| Enterprise · a medida | Priced on request | Más de 50.000 pedidos/mes · deployment dedicado o self-hosted (OEM) · SLA personalizado · SSO · onboarding asistido · A medida; contact sales |
| Starter | Priced on request | 500 pedidos/mes · Todo SendGround incluido · pedidos extra cobrados por unidad o subir de plan · Not shown; contact sales |
| Team | Priced on request | 2.000 pedidos/mes · Todo SendGround incluido · pedidos extra cobrados por unidad o subir de plan · Not shown; contact sales |
The facts
Each one read from SendGround's own pages, with the date it was checked.
What it does
- AI assistant
- Conversational agents on WhatsApp and web can create orders, answer inquiries, check delivery status, and reschedule deliveries.checked 2 Oct 2026
- Analytics
- SendGround advertises 50+ logistics KPIs, including on-time delivery rate, plan adherence, CO₂ footprint, and margin per delivery.checked 2 Oct 2026
- Customer notifications
- Yeschecked 21 Sep 2026
- Customer tracking
- Customers can receive automated WhatsApp, SMS, and email updates with a live tracking map and estimated arrival time.checked 2 Oct 2026
- Data rights
- The terms say customers retain rights to their customer data and grant SendGround a limited license to use, process, and store it to provide and improve the service.checked 2 Oct 2026
- Enterprise options
- Enterprise plans are custom for operations above 50,000 orders per month and can include dedicated or self-hosted deployment, a custom SLA, SSO, and assisted onboarding.checked 2 Oct 2026
- Implementation and support
- SendGround says its team guides implementation, basic setup takes 1–3 days depending on operational complexity, and all plans include technical support.checked 2 Oct 2026
- Integrations
- The site names MercadoLibre, Shopify, WooCommerce, Fenicio, Luna, and an open API among its integrations or connection options.checked 2 Oct 2026
- Languages
- The platform, driver app, customer notifications, and dashboard are available in English, Spanish, and Portuguese.checked 2 Oct 2026
- Product
- SendGround centralizes last-mile orders, routing, fleet, warehousing, billing, and tracking in one platform.checked 2 Oct 2026
- Route optimization
- Its AI optimizes routes using six constraint types and can sequence 1,000 stops in under a minute, according to the site.checked 2 Oct 2026
- Usage charges
- WhatsApp, SMS, and AI chatbot messaging are billed separately according to usage.checked 2 Oct 2026
Where it runs
- Driver app
- The driver app supports turn-by-turn navigation, QR and barcode scanning, digital signatures, delivery photos, PIN-verified payments, and live chat with operations.checked 2 Oct 2026
Money
- Free demo
- The site offers a free demo using the prospective customer's data, but does not state a free trial period.checked 2 Oct 2026
- Free plan
- Nochecked 21 Sep 2026
- Plan limits
- Starter, Team, and Business include 500, 2,000, and 4,000 orders per month respectively; overages are charged per order or can trigger a plan change.checked 2 Oct 2026
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