roommaster

roommaster is a cloud hotel-management platform for independent hotels, groups, B&Bs, resorts, and parks. It suits operators looking to bring property operations, distribution, revenue tools, and guest services together; buyers who need lease management or a self-serve price should look elsewhere.

Overview

Reservations, front-desk workflows, billing, housekeeping, bookings, distribution, payments, and guest engagement sit within one platform. That breadth can simplify operations for hospitality teams coordinating multiple systems, while maintenance management adds an operational tool. The product does not include lease management, which rules it out for organizations that need to manage leases as part of the same system.

roommaster was created in 1994, and its first installation followed in 1995. The company is headquartered in Clearwater, Florida. Its cloud platform is accessible from anywhere and carries a stated 99.95% uptime guarantee.

Key features

Property operations and revenue

The PMS is designed to streamline reservations, property operations, and workflows. A commission-free booking engine, channel manager, and revenue-management tools extend the platform into direct bookings and distribution; its pricing tools adjust rates based on demand and market conditions. This combination is useful for properties that want to manage day-to-day work and rate decisions together, though the best fit depends on whether a tailored, property-specific deployment makes sense for the operation.

The marketplace advertises more than 100 integrations, with examples including Booking.com, Expedia, Airbnb, Sage, and ampliphi. That range can help connect roommaster with established booking and business services.

Guest services and support

The Hotel Guest App supports mobile check-in, digital room keys, guest requests, and access to services during a stay. roommaster Concierge answers guest calls, handles bookings and questions, and can transfer complex situations to hotel staff. The Concierge product states SOC 2 Type 1 and GDPR compliance; those claims apply to the Concierge product.

Support is available around the clock by phone, email, chat, and knowledge base. General questions typically receive a response within two hours during business hours. Quotes include implementation, training, data migration, and ongoing support, a useful package for properties that want help with deployment rather than handling setup alone.

Pricing

roommaster uses paid, custom pricing. Its Custom quote plan scales with property size and operational needs, and buyers receive a personalized quote. There is no free plan, and no fixed entry price or self-serve tier is provided, so smaller properties should weigh the full platform's breadth against the cost of a tailored package before committing. Quotes include implementation, training, data migration, and ongoing support.

Platforms

roommaster is available on Android, iOS, and the web. The cloud platform is accessible from anywhere and carries a stated 99.95% uptime guarantee.

Who it's for

Independent hotels, hotel groups, B&Bs, resorts, and parks are the intended users. It is strongest for hospitality operators seeking a connected system for operations, distribution, revenue management, payments, and guest engagement. Businesses requiring lease management, or buyers prioritizing a published low-cost plan, should consider other options.

Pros and cons

• Broad hotel operations coverage: Reservations, front desk, billing, housekeeping, distribution, payments, and guest engagement are unified, reducing the need to coordinate separate systems.
• Revenue and guest tools in the same platform: The commission-free booking engine, channel manager, rate tools, Guest App, and Concierge cover both booking and in-stay needs.
• Large integration marketplace: More than 100 integrations are advertised, including major booking services and business tools.
• Custom pricing and no free plan: Buyers cannot compare a published entry tier or start with a free version, making it harder for smaller properties to assess affordability.
• No lease management: Organizations that need lease workflows will need another product for that requirement.

Alternatives

For a channel-management comparison, browse our Hotel Channel Management list. Properties focused on building a direct-booking site can compare options in Hotel Website Builders, while buyers seeking a broader property system can explore Property Management Software.

Vertical Booking is another paid option available on Android, iOS, and the web, with API support. Beds24 may suit a hostel seeking a low-cost starting point: its Basic monthly fee for a hostel with one dorm and one bed is €15.90 a month, billed monthly, with no minimum term; it also offers a free trial. Octorate offers a free trial and a Pro plan with Channel Manager, Booking Engine, PMS Cloud, Web Concierge AI, Metasearch, and 7/7 support at a price on request. CultSwitch is a paid web and API channel manager with commission-based pricing.

RateTiger Channel Manager is a paid web option. Cloudbeds Channel Manager may fit buyers comparing channel distribution alongside a PMS, payments, and marketplace: its Flex plan leaves the channel manager to a separate partner, while One includes channel management. Oracle Payments Cloud Service is a paid web option for buyers focused on fixed-rate card processing. AxisRooms Channel Manager offers a Basic plan with five OTA channels and limited users, or a Pro plan with unlimited OTAs and users plus a PMS interface.

Verdict

Choose roommaster if you operate a hotel, B&B, resort, or park and want property operations, distribution, revenue tools, and guest services under one roof, with implementation and ongoing support included in the quote. Its main drawbacks are custom pricing, no free plan, and the lack of lease management; properties that need a clear low-cost entry point or lease workflows should look elsewhere.