RetentionX

C tier on Ecommerce Analytics SoftwareScore 6.1 · #15 of 43

Android app: Not listed
Free plan: Trial only
Paid plans from: $49/mo
Runs on: api, Web

retentionx.com

Summary

RetentionX combines customer intelligence, identity resolution, automation, and marketing attribution for e-commerce growth. Its analytics include KPI dashboards, cohort and lifetime value analysis, product analytics, and segmentation. RX Identity connects customer touchpoints across devices and sessions into a single customer profile. Data collection options include a first-party pixel, server-side tracking, and conversion APIs. Automations cover audiences, site merchandising, and email and SMS flows; Growth also includes AI predictive modeling for churn risk, product recommendations, and outcomes. Listed integrations include Shopify, BigCommerce, Google Ads, Meta Ads, TikTok, Klaviyo, Slack, Zendesk, and Claude. Other e-commerce platforms can use scheduled data imports. RetentionX says RX Identity supports GDPR and CCPA, respects consent, uses granular data controls, and anonymizes signals when consent is absent. Every customer receives expert onboarding and access to video and article resources, while Growth includes a dedicated Customer Success Manager. Starter costs 49.00 USD per month, Core 149.00 USD per month, and Growth 249.00 USD per month. The company lists its headquarters in Milwaukee, Wisconsin, United States.

Who it is for

It suits e-commerce teams, marketers, founders, and analysts seeking customer analytics, identity resolution, and marketing automation. Shopify and BigCommerce users have listed storefront integrations; other platforms can send scheduled data imports.

What is good

Includes cohort and lifetime value analysis
Connects touchpoints across devices and sessions
Supports email and SMS flows
Every customer receives expert onboarding

What to know first

No free plan
Marketing spend optimization is coming soon
Budget forecasting is coming soon
Other e-commerce platforms use scheduled data import

Verdict

RetentionX brings customer analytics, identity, and automation together, with three listed monthly plans. Check the plan limits and the status of features marked as coming soon before selecting a plan.

RetentionX plans and pricing

All plans

Starter $49/mo 30 segments · 10+ integrations · unlimited seats retentionx.com · 3 Oct 2026

Core $149/mo 50 segments · 50+ integrations · unlimited seats retentionx.com · 3 Oct 2026

Growth $249/mo 100 segments · 50+ integrations · unlimited seats retentionx.com · 3 Oct 2026

Compared on ecommerce analytics software

Free plan: Noretentionx.com
Paid from: $49/moretentionx.com
Data refresh: dailyretentionx.com

Facts

Product: RetentionX combines customer intelligence, identity resolution, automation, and marketing attribution in an integrated growth platform.retentionx.com · 3 Oct 2026
Analytics: Its customer analytics include KPI dashboards, cohort analysis, LTV analysis, product analytics, and segmentation.retentionx.com · 3 Oct 2026
Identity: RX Identity combines customer touchpoints across devices and sessions into a customer profile.retentionx.com · 3 Oct 2026
Tracking: The platform offers a first-party pixel, server-side tracking, and conversion APIs for collecting and sharing event data.retentionx.com · 3 Oct 2026
Automation: Automations include audiences, site merchandising, and email and SMS flows.retentionx.com · 3 Oct 2026
AI: Growth includes AI predictive modeling, and RetentionX describes its AI as forecasting churn risk, product recommendations, and outcomes.retentionx.com · 3 Oct 2026
Integrations: Listed integrations include Shopify, BigCommerce, Google Ads, Meta Ads, TikTok, Klaviyo, Slack, Zendesk, and Claude.retentionx.com · 3 Oct 2026
Commerce support: For other e-commerce platforms, RetentionX says customers can use a scheduled data import.retentionx.com · 3 Oct 2026
Privacy: RetentionX says RX Identity supports GDPR and CCPA, respects user consent, applies granular data controls, and anonymizes signals when consent is absent.retentionx.com · 3 Oct 2026
Support: Every customer receives expert onboarding and access to a library of videos and articles; Growth includes a dedicated Customer Success Manager.retentionx.com · 3 Oct 2026
Setup: RetentionX says most brands connect and see insights within an hour or two, while larger businesses may take longer.retentionx.com · 3 Oct 2026
Plan limits: Marketing spend optimization and budget forecasting are marked “Coming Soon” in the plan comparison.retentionx.com · 3 Oct 2026
Audience: The maker identifies e-commerce teams, marketers, and founders as primary users, alongside analysts.retentionx.com · 3 Oct 2026
Company: RetentionX, Inc. lists its address as 411 E Wisconsin Ave #2350, Milwaukee, Wisconsin 53202, United States.retentionx.com · 3 Oct 2026