Resolver Investigations

Resolver Investigations is cloud software for teams managing corporate investigations across security, compliance, HR, and legal work. Its strongest fit is an organization that needs configurable case workflows and shared evidence records; teams seeking flexible mobile reporting should look elsewhere.

Overview

Resolver brings intake, evidence, findings, and resolution together in a structured case file. Centralized documents, full-text search, and chain-of-custody support help keep evidence tied to the matter as it moves between teams. Role-based permissions, automated alerts, and cross-departmental workflows support collaboration, including with legal and HR.

Organizations can configure case templates, dynamic fields, investigation stages, and event-based assignments. That adaptability suits varied matters, from workplace misconduct to cybersecurity incidents, but means buyers should define their workflows and scope before committing to a custom quote.

Key features

• Intake and workflow: Case intake forms, custom fields, and workflow automation provide a structured route from report to resolution. Configurable stages and assignments are valuable for teams handling different investigation types, rather than a single fixed process.
• Evidence handling: Centralized case files, full-text search, and chain-of-custody support help investigators locate and track documents. This is a practical strength when evidence must remain organized across departments.
• Reporting and analysis: Dashboards and reports surface case trends and performance. AI-assisted text analysis can extract details from case notes and witness statements, supporting review without replacing the underlying case record.
• Integrations: Pre-built integrations and an open API can bring information from security, HR, IT, and external sources into a case view. This can reduce fragmentation for organizations working across those systems.
• Mobile submissions: Resolver Mobile supports incident submissions, file uploads, and offline saving for later submission after connectivity returns. Its constraints are substantial: it displays English only, supports only the Submit trigger, and is hardcoded to a specific anonymous incident submission form. It is therefore a narrow intake companion, not a general mobile investigation workspace.
• Security and support: Resolver states that its compliance program includes ISO 27001, ISO 27017, ISO 27701, and SOC 2 Type 2 reports; the SOC 2 report is available under NDA. Product user guides and technical support are provided, and Resolver Core users can manage support tickets through a portal.

Pricing

The Investigation Case Management plan uses custom pricing, billed by quote according to scope, number of users, modules, and deployment needs. That approach accommodates organizations with different requirements, but makes direct price comparison difficult until those needs are defined. Teams should clarify the user count and modules they need when requesting a quote; no seat or usage quota is stated.

Platforms

Resolver Investigations supports Android, iOS, web, and API access, with cloud deployment. Its mobile app is available through Google Play and the App Store, but the English-only interface and fixed anonymous submission form limit its usefulness for organizations needing broader mobile workflows.

Who it's for

The product targets corporate investigations, security, fraud, ethics and compliance, HR, and legal teams. Its stated use cases include corporate fraud, workplace violence and misconduct, whistleblower reports, cybersecurity incidents, financial crimes, HR matters, and supply chain irregularities. It is best suited to organizations coordinating complex cases across functions; a team needing only a simple, broadly configurable mobile reporting tool may find the app too restrictive.

Pros and cons

• Pro: Evidence, case stages, findings, and resolution share a structured record, helping teams keep investigation material connected.
• Pro: Configurable templates, fields, stages, and event-based assignments can support different investigation processes.
• Pro: Role-based permissions, alerts, integrations, and an open API support cross-functional case work.
• Con: Custom quote pricing depends on organizational scope, so buyers cannot assess the cost from a standard per-seat price.
• Con: The mobile app's fixed anonymous form, Submit-only trigger, and English-only display restrict field use.

Alternatives

Organizations comparing governance and controls tools can also review Internal Controls Software, Risk Management Software, Compliance Management Software, and Case Management Software.

• Eramba is worth considering when a free, self-hosted option is preferable; its Community plan is free, while Enterprise On-Premise starts at €2,500 a year.
• Soxify suits teams that want a free web-based controls tool with a defined cap: its free plan allows up to 5 controls and 25 evidence requests per month, and includes evidence request links, evidence-pack export, and a full audit trail.
• ControlHatch is a free web option for teams that prioritize unlimited users, entities, projects, and controls alongside AI-assisted workflows and full data export.
• iShield GRC ICFR & SOX Compliance is another paid option for buyers comparing GRC platforms.
• Protecht may suit organizations seeking risk-management software with annual licensing based on named active users; marketplace templates and its Operational Resilience module cost extra.
• Riskonnect is another paid option for buyers comparing integrated risk-management software.
• SmartSOX is another paid option to consider.
• Workiva Audit Management is a paid alternative with customized packaging and unlimited seats or users.

Verdict

Choose Resolver Investigations if your organization needs configurable investigations, centralized evidence, and coordination across functions in one case record. The combination of workflow control and evidence handling is its clearest reason to choose it; seek another option if you need transparent standard pricing or a mobile app that supports broader forms and triggers.