RDS Remote Support
The facts below are what the maker publishes about RDS Remote Support, checked and dated. Our editors have not written about it yet.
Plans and prices
From RDS Remote Support's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $8 a month | Up to 1 concurrent connection · unlimited users and devices · yearly |
| Business | $30 a month | Up to 5 concurrent connections · unlimited users and devices · yearly |
| Corporate | $50 a month | Up to 10 concurrent connections · unlimited users and devices · yearly |
The facts
Each one read from RDS Remote Support's own pages, with the date it was checked.
What it does
- Access mode
- bothchecked 20 Sep 2026
- Branding
- Customers can brand the connection client and host its download from their own domain.checked 11 Oct 2026
- Collaboration
- Multiple agents can connect to the same remote computer, and one agent can connect to several remote computers simultaneously.checked 11 Oct 2026
- File transfer
- Yeschecked 20 Sep 2026
- Hosting
- The hosted service uses RDS-managed relay servers distributed around the world; self-hosting is available starting at 50 concurrent connections by contacting the maker.checked 11 Oct 2026
- Integration
- The Freshdesk integration links remote support sessions with Freshdesk tickets.checked 11 Oct 2026
- Intended users
- The maker describes the product for IT professionals providing internal maintenance and customer support teams assisting remote clients.checked 11 Oct 2026
- Purpose
- The product provides screen sharing and remote control so support teams can assist clients and IT teams can maintain remote Windows PCs.checked 11 Oct 2026
- Remote assistance
- Agents can control a remote computer’s screen, mouse, and keyboard after the end user allows the connection.checked 11 Oct 2026
- Security
- The maker says sessions use industry-standard TLS encryption and describes the connections as end-to-end encrypted.checked 11 Oct 2026
- Session recording
- Yeschecked 20 Sep 2026
- Session tools
- Features include chat, file transfer, multi-monitor support, clipboard controls, session recording, and screenshots.checked 11 Oct 2026
- Subscription and support
- Subscriptions renew annually, can be cancelled at any time with access through the billing period, and include support and future updates.checked 11 Oct 2026
- Unattended access
- Agents can organize unattended computers into groups, search the list, and use Wake-on-LAN to reach computers in low power mode.checked 11 Oct 2026
Money
- Free plan
- Nochecked 20 Sep 2026
- Trial terms
- The pricing page offers a fully featured 14-day trial; the download page says Remote Support trials are limited to five support agents and require no credit card.checked 11 Oct 2026
Where it runs
- Mobile apps
- Nochecked 20 Sep 2026
- Platform details
- The maker advertises connections from and to macOS and Windows devices; its documentation says the connection client requires Windows 7 SP1 or Windows Server 2008 R2 SP1 or later and .NET Framework 4.5.2 or higher.checked 11 Oct 2026
- Supported platforms
- Windows,macOSchecked 20 Sep 2026
Alternatives to RDS Remote Support
- 1
DWService
Free planOpen sourceAndroidiOSWebAPI9.2From $40 a year - 2
ManageEngine Remote Access Plus
Free planAndroidiOSWebAPI9.0From $75 a year - 3
Zoho Assist
Free planAndroidiOSWebLinux8.9From $10 a month - 4
HopToDesk
Free planAndroidiOSLinuxmacOS8.8From $159 a year - 5
ThinLinc
Free planAndroidiOSWebLinux8.7From $103 a year - 6
TeamViewer Remote
Free planAndroidiOSWebLinux8.5Free plan