Quavo QFD
Quavo QFD is a web-based dispute management platform for financial institutions and technology companies, including banks, credit unions, and fintechs.
What Quavo QFD is
Quavo QFD is a web-based dispute management platform for financial institutions and technology companies, including banks, credit unions, and fintechs. It handles cases from intake through recovery and resolution for ACH, wire, Zelle, RTP, P2P, bill pay, credit and debit cards, ATM transactions, and checks. Cardholders can begin disputes at a branch, through a call center, in a mobile app, or on a bank website. Its AI analyst, Aria, scores claims, assembles evidence, and automates routine tasks. QFD can manage provisional credits, fee and interest reversals, card reissues, credit bureau flags, and regulatory letters. Connections include Jack Henry, Fiserv, FIS, Keystone, TSYS, Corelation KeyBridge, Visa VROL, Mastercard Mastercom, Verifi, Ethoca, American Express, and Pulse. Data access includes a report browser, business event streaming, and REST API. Reg E and Reg Z deadlines are built into workflows, with actions logged alongside applicable rules for audit review. Quavo states that QFD is PCI compliant and SOC 2 Type 2 certified. Pricing is a custom quote based on solution and monthly disputed-transaction volume.
Good
- Handles disputes across many payment types
- AI analyst scores claims and assembles evidence
- Multiple intake channels for cardholders
- Reg E and Reg Z workflow deadlines
- PCI compliant and SOC 2 Type 2 certified
Watch out
- Pricing varies by solution and dispute volume
- Requires implementation and system connections
- Web platform only
Who it suits
QFD suits banks, credit unions, fintechs, and technology companies managing payment disputes. It is designed for web use with integrations into listed core, network, and merchant systems.
Verdict
Quavo QFD combines dispute intake, automation, payment-system integrations, and compliance workflows in one platform. Organizations should discuss payment mix and monthly volume with Quavo to obtain a quote and plan implementation.
Plans and prices
From Quavo QFD's own pricing page, checked 8 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| QFD® | Priced on request | Pricing varies by solution and monthly dispute volume; options range from front-office enhancements to full operations |
The facts
Each one read from Quavo QFD's own pages, with the date it was checked.
What it does
- AI automation
- Its built-in AI analyst, Aria, scores claims, assembles evidence, and automates routine dispute tasks and actions.checked 8 Oct 2001
- Cardholder actions
- QFD can handle provisional credits, fee and interest reversals, card reissues, credit bureau flags, and regulatory letters.checked 8 Oct 2001
- Compliance and audit
- QFD builds Reg E and Reg Z deadlines into workflows and logs actions with the applicable rule for audit review.checked 8 Oct 2001
- Core integrations
- Quavo says QFD runs on Jack Henry, Fiserv, FIS, Keystone, TSYS, and Corelation KeyBridge.checked 8 Oct 2001
- Data access
- QFD offers a built-in report browser, business event streaming, and a REST API.checked 8 Oct 2001
- Implementation and support
- A named Quavo team manages implementation from kickoff to go-live, configures the platform, connects systems, and migrates open cases.checked 8 Oct 2001
- Intake channels
- Cardholders can start disputes at a branch, through a call center, in a mobile app, or on a bank website.checked 8 Oct 2001
- Intended customers
- Quavo describes QFD as purpose-built for financial institutions and technology companies, including banks, credit unions, and fintechs.checked 8 Oct 2001
- Network and merchant integrations
- QFD connects with Visa VROL, Mastercard Mastercom, Verifi, and Ethoca, and the page also lists American Express and Pulse among supported networks.checked 8 Oct 2001
- Payment types
- QFD supports ACH, wire, Zelle, RTP, P2P, bill pay, credit and debit cards, ATM transactions, and checks.checked 8 Oct 2001
- Pricing limits
- Quavo says pricing depends on the selected solution and monthly disputed-transaction volume, with a custom quote provided after discussing volume and payment mix.checked 8 Oct 2001
- Purpose
- QFD is an AI-powered dispute management platform that handles disputes from intake through recovery and resolution.checked 8 Oct 2001
- Security
- Quavo states that QFD is PCI compliant and SOC 2 Type 2 certified.checked 8 Oct 2001
The company
- Company
- Quavo describes itself as a fintech founded by bankers for bankers.checked 8 Oct 2001
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