Qisutu
The facts below are what the maker publishes about Qisutu, checked and dated. Our editors have not written about it yet.
Plans and prices
From Qisutu's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Support M Hosting | €4.60 a year | Without Kim-AI · unlimited agents · 50 service requests · maximum 8 add-ons · per year |
| Support L Hosting | €7,000 a year | Unlimited service requests · Mon–Fri 08:00–20:00 service window · 2-hour maximum response time for critical impact · 6 simultaneous add-ons · All prices are per year. |
| Support XL Hosting | €13,000 a year | Unlimited service requests · 24/7/365 service window · 0.5-hour maximum response time for critical impact · Unlimited simultaneous add-ons · All prices are per year. |
| Support Mk Hosting | — | 50 service requests · Mon–Fri 09:00–17:00 service window · 4-hour maximum response time for critical impact · 4 simultaneous add-ons |
| Support Lk Hosting | — | Unlimited service requests · Mon–Fri 08:00–20:00 service window · 2-hour maximum response time for critical impact · 6 simultaneous add-ons |
| Kim-AI Only | €1.20 a year | No support · per year |
| Support S | €2.40 a year | Without Kim-AI · unlimited agents · 10 service requests · maximum 4 add-ons · per year |
| Support M | €3.60 a year | Without Kim-AI · unlimited agents · 50 service requests · maximum 8 add-ons · per year |
| Support SK | €3.60 a year | With Kim-AI · unlimited agents · 10 service requests · maximum 4 add-ons · per year |
| Support MK | €4.80 a year | With Kim-AI · unlimited agents · 50 service requests · maximum 8 add-ons · per year |
| Support L | €6 a year | Without Kim-AI · unlimited agents · unlimited service requests · maximum 12 add-ons · per year |
| Support LK | €7.20 a year | With Kim-AI · unlimited agents · unlimited service requests · maximum 12 add-ons · per year |
| Support XL | €12 a year | Without Kim-AI · unlimited agents · unlimited service requests · unlimited add-ons · per year |
| Support XLK | €14.20 a year | With Kim-AI · unlimited agents · unlimited service requests · unlimited add-ons · per year |
| Support XLk Hosting | — | Unlimited service requests · 24/7/365 service window · 0.5-hour maximum response time for critical impact · Unlimited simultaneous add-ons |
The facts
Each one read from Qisutu's own pages, with the date it was checked.
What it does
- API access
- Yeschecked 20 Sep 2026
- API and extensions
- A REST API and add-on system support integrations and functional extensions.checked 11 Oct 2026
- Audience
- Qisutu describes itself as suitable for internal IT, customer service, and specialized service teams.checked 11 Oct 2026
- Customer access
- The customer portal provides customers, customer users, and organizations structured access to requests and service information.checked 11 Oct 2026
- Customer portal
- Yeschecked 20 Sep 2026
- Downloads
- The download page links to a server download and the Qisutu GitHub repository.checked 11 Oct 2026
- Help center
- Yeschecked 20 Sep 2026
- Hosting
- Organizations can self-host Qisutu or choose a professionally managed hosting solution.checked 11 Oct 2026
- Integrations
- Incoming and outgoing mail can connect through IMAP and SMTP, including Microsoft 365 and Google accounts.checked 11 Oct 2026
- Knowledge and configuration
- Qisutu includes a knowledge base and CMDB linked to operational service work.checked 11 Oct 2026
- Languages
- The interface supports German, English, French, and Italian-speaking agents and customer users.checked 11 Oct 2026
- Product
- Qisutu is an open-source ticketing system for help desk and service desk teams, licensed under AGPL-3.0-or-later.checked 11 Oct 2026
- Provider
- The legal notice names Franziska Steps as provider and gives an address in Carros, France.checked 11 Oct 2026
- Security
- The feature page lists LDAP authentication, two-factor authentication with recovery codes, and S/MIME email encryption, decryption, signing, and signature checks.checked 11 Oct 2026
- Shared inbox
- Yeschecked 20 Sep 2026
- SLA management
- Yeschecked 20 Sep 2026
- Support
- Support packages include remote updates, service requests, and support through the Qisutu portal and email, with phone and TeamViewer support also listed.checked 11 Oct 2026
- Ticket automation
- Yeschecked 20 Sep 2026
- Ticket handling
- Tickets combine email, replies, internal notes, attachments, status changes, and time entries in a chronological history.checked 11 Oct 2026
- Workflow
- Service levels, calendars, escalations, notifications, and automation support service workflows.checked 11 Oct 2026
The company
- Headquarters
- Carros, Francechecked 28 Sep 2026
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