Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Qisutu
What both publish
| Fact | Chatwoot | Qisutu |
|---|---|---|
| Audience | Chatwoot is designed for teams handling customer support, sales, or engagement and for founders and operators moving conversations into one place. | Qisutu describes itself as suitable for internal IT, customer service, and specialized service teams. |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Qisutu is an open-source ticketing system for help desk and service desk teams, licensed under AGPL-3.0-or-later. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The feature page lists LDAP authentication, two-factor authentication with recovery codes, and S/MIME email encryption, decryption, signing, and signature checks. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | Support packages include remote updates, service requests, and support through the Qisutu portal and email, with phone and TeamViewer support also listed. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Qisutu plans
- Support M Hosting€4.60 a year
- Support L Hosting€7,000 a year
- Support XL Hosting€13,000 a year
- Support Mk Hosting—
- Support Lk Hosting—
- Kim-AI Only€1.20 a year
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Qisutu if…
You want what its maker publishes above — check its page for the details.