ProProfs Help Desk
ProProfs Help Desk organizes customer support around tickets in a shared inbox.
What ProProfs Help Desk is
ProProfs Help Desk organizes customer support around tickets in a shared inbox. It includes ticket automation and SLA management, plus a help center and customer portal for support content and customer access. API access is also listed. The free plan covers one agent and up to 100 tickets per month. Essentials costs $29.99 per month for one user and 1,000 tickets; Business is also $29.99 per month for one user, with a 6,000-ticket allowance. Business Complete Elite costs $179.97 per month with annual billing stated and includes three seats and 15,000 tickets per month. ProProfs Help Desk is based in Santa Monica, California, and its listed platform is API. The different seat counts and ticket allowances make plan limits important to consider.
Good
- Shared inbox and ticket automation
- SLA management is included
- Help center and customer portal
- Free plan covers one agent
Watch out
- Free plan capped at 100 tickets monthly
- Essentials and Business both list $29.99 monthly
- Paid starting price also listed as $23.88/user/mo annual
Who it suits
It suits support teams that want a shared inbox, automated ticket handling, and a customer portal. The free plan is listed for a single agent, while paid plans offer different seat and ticket allowances.
Verdict
ProProfs Help Desk brings ticket handling, service targets, self-service content, and API access into one support offering. Compare the listed ticket caps and seats, and note that the pricing note gives a different paid starting figure from the detailed plan prices.
Plans and prices
From ProProfs Help Desk's own pricing page, checked 25 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free Plan | Free | 1 agent · 100 tickets/month · single agent / forever free |
| Essentials | $29.99 a month | 1 user · 1,000 tickets/month · billed monthly |
| Business | $29.99 a month | 1 user · 6,000 tickets/month · billed monthly |
| Business Complete Elite | $179.97 a month | 3 user seats · 15,000 tickets/month · Annual billing stated on plan |
The facts
Each one read from ProProfs Help Desk's own pages, with the date it was checked.
What it does
- API access
- Yeschecked 25 Sep 2026
- Help center
- Yeschecked 25 Sep 2026
- Included agent seats
- 1checked 25 Sep 2026
- Paid from
- 23.88checked 25 Sep 2026
- Shared inbox
- Yeschecked 25 Sep 2026
- SLA management
- Yeschecked 25 Sep 2026
- Ticket automation
- Yeschecked 25 Sep 2026
Money
- Free plan
- Yeschecked 25 Sep 2026
The company
- Headquarters
- Santa Monica, California, USAchecked 28 Sep 2026
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