Promys Enterprise PSA
Promys Enterprise PSA is a web-based workflow suite that combines CRM, quoting, help desk, resource scheduling, inventory, billing, project management, procu…
What Promys Enterprise PSA is
Promys Enterprise PSA is a web-based workflow suite that combines CRM, quoting, help desk, resource scheduling, inventory, billing, project management, procurement and analytics reporting. Promys identifies managed service providers, IT integrators, physical security, telecom and audiovisual technology solution providers as its intended customers, and says its solution is ideal for companies with 10–500 employees. CRM tools include lead tracking, customer activity views, marketing campaigns, quoting and real-time sales forecasting. Project management includes resource booking, utilization forecasts, task templates, Gantt and milestone charts, timesheet approvals and progress tracking. Help desk functions include level 1 and level 2 ticketing, SLA escalation alerts, service contracts, RMM ticket creation and direct ticket invoicing. Android and iOS apps support GPS arrival notifications, customer signatures, timers, assignments and photo attachments. Promys lists accounting integrations including Sage, QuickBooks, Dynamics and Zoho, plus RMM integrations and a Web API for standard and custom integration needs. Implementation support includes process review, live training, on-demand resources and a separate test environment for the subscription term. Pricing is on request.
Good
- Combines CRM, PSA and help desk functions.
- Project tools include resource booking and utilization forecasts.
- Mobile apps support signatures and photo attachments.
- Lists accounting and RMM integrations.
- Implementation includes live and on-demand training.
Watch out
- Pricing is available only on request.
- Promys says the solution is ideal for companies with 10–500 employees.
Who it suits
Promys is designed for service providers such as managed service firms, IT integrators, physical security businesses, telecom companies and audiovisual technology providers. The stated company-size fit is 10–500 employees.
Verdict
Promys brings sales, projects, service desk and managed-services workflows together, with mobile apps and listed integrations. Request pricing and confirm that its stated company-size fit and implementation approach suit your organization.
Plans and prices
From Promys Enterprise PSA's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Enterprise License | Priced on request | CRM & Marketing · quoting · billing · sales orders · procurement · project/resource management · help desk · managed services · support contracts · inventory/RMA · customer portal · mobile · reporting |
| Technician License | Priced on request | CRM · projects/service assignments · contact logs · help desk · timesheets · expenses · inventory/RMA · mobile · time clock · service call routing |
The facts
Each one read from Promys Enterprise PSA's own pages, with the date it was checked.
What it does
- Accounting integrations
- Promys lists Sage, QuickBooks and QuickBooks Online, Dynamics and Zoho as accounting integrations.checked 30 Sep 2026
- CRM and quoting
- The CRM supports lead tracking, customer activity views, marketing campaigns and built-in quoting with real-time sales forecasting.checked 30 Sep 2026
- Help desk
- Help desk functionality includes level 1 and level 2 ticketing, SLA escalation alerts, service contracts, RMM ticket creation and direct ticket invoicing.checked 30 Sep 2026
- Implementation support
- Promys provides subject-matter-expert process review, live interactive training, on-demand training resources and a separate test environment for the subscription term.checked 30 Sep 2026
- Integrated PSA suite
- Promys integrates CRM, quoting, help desk, resource scheduling, inventory tracking, billing, project management, procurement and analytics reporting.checked 30 Sep 2026
- Managed services
- Managed services features include subscription management, recurring invoices, serialized asset tracking, service agreement renewals and RMM integration.checked 30 Sep 2026
- Project management
- Project features include resource booking, utilization forecasting, task templates, Gantt and milestone charts, timesheet approvals and project progress tracking.checked 30 Sep 2026
- RMM integrations
- Promys lists N-able, Ninja, Kaseya and Continuum as remote monitoring and management integrations.checked 30 Sep 2026
- Target customers
- Promys is designed for managed service providers, IT integrators, physical security, telecom and audiovisual technology solution providers.checked 30 Sep 2026
- Web API
- Promys says its Web API provides standard interfaces for Great Plains/Dynamics, Sage/Accpac and QuickBooks and supports custom integration requirements.checked 30 Sep 2026
The company
- Company origin
- Promys was originally developed for a Cisco Gold/Master partner whose business grew to over 150 employees before acquisition in 2011.checked 30 Sep 2026
- Company size
- Promys says its integrated CRM, PSA and help desk solution is ideal for companies with 10–500 employees.checked 30 Sep 2026
Where it runs
- Mobile apps
- The mobile app has native Android and iOS support with GPS arrival notifications, customer signatures, timers, assignments and photo attachments.checked 30 Sep 2026
- Workflow platform
- Promys describes itself as a complete web-based workflow management solution with desktop, web portal and mobile interfaces.checked 30 Sep 2026
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