ProDesk
ProDesk is a contractor workspace for estimates, scheduling, invoicing, customer records, payments and job tracking.
What ProDesk is
ProDesk is a contractor workspace for estimates, scheduling, invoicing, customer records, payments and job tracking. Contractors can prepare and send estimates on-site, monitor approvals, follow up automatically and turn approved estimates into invoices. Scheduling tools assign crews, help avoid double-booking and send appointment reminders. Its CRM keeps customer job history, notes, photos and billing records together, while a customer portal can show estimates, work approvals, job status and past invoices. Team members can be assigned jobs, and each technician sees only their own jobs in the mobile app. ProDesk runs on Android, iOS and the web and is presented for service contractors across 28+ industries. Access is free while users remain active in both Service Connection and FieldDirect; closing availability entirely may bring a software fee. Coverage and lead volume vary by location and trade, and FieldDirect programs vary by trade and geography. Stripe processes payments at its standard rates; the pricing page says fees typically cost 2.9% + 30¢ per transaction. The plan lists no usage caps on estimates, invoices, customers or jobs.
Good
- No listed usage caps on estimates, invoices, customers or jobs.
- Customer portal supports estimates, approvals and job status.
- Technicians see only their own assigned jobs.
- Scheduling includes automated appointment reminders.
- Runs on Android, iOS and the web.
Watch out
- Free access requires activity in both Service Connection and FieldDirect.
- Closing availability entirely may bring a software fee.
- Lead coverage and volume vary by location and trade.
- Stripe processing typically costs 2.9% + 30¢ per transaction.
Who it suits
ProDesk suits service contractors who want estimates, scheduling, customer records and job tracking in one workspace. Its free access condition makes it relevant to contractors active in both Service Connection and FieldDirect.
Verdict
ProDesk covers contractor workflows from estimates and scheduling through payment and job records. Its access conditions, variable lead coverage and Stripe fees are important considerations before relying on the free plan.
Plans and prices
From ProDesk's own pricing page, checked 2 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| ProDesk Software | — | Free while available to Service Connection and FieldDirect customers · unlimited estimates, invoices, customers and jobs · Stripe payment processing fees apply |
The facts
Each one read from ProDesk's own pages, with the date it was checked.
What it does
- Availability condition
- Free access requires active visibility in both Service Connection and FieldDirect, and a software fee may apply if availability is closed entirely.checked 2 Oct 2026
- Customer portal
- Contractors can give customers portal access to view estimates, approve work, track job status and access past invoices.checked 2 Oct 2026
- Customer records
- The CRM keeps customer job history, notes, photos and billing records together.checked 2 Oct 2026
- Estimates
- Contractors can create and send estimates on-site, track approvals, follow up automatically and convert estimates to invoices.checked 2 Oct 2026
- Integrations
- The pricing page lists Stripe payment integration, while the ecosystem page says jobs from Angi, Thumbtack and TaskRabbit can be added manually.checked 2 Oct 2026
- Intended users
- ProDesk is presented for service contractors across 28+ industries.checked 2 Oct 2026
- Network limits
- Service Connection coverage and lead volume vary by location and trade, and FieldDirect programs vary by trade and geography.checked 2 Oct 2026
- Payment fee
- The pricing page says Stripe processing typically costs 2.9% + 30¢ per transaction.checked 2 Oct 2026
- Payments
- The platform supports online payments and automated payment reminders, with payment processing through Stripe at its standard rates.checked 2 Oct 2026
- Product
- ProDesk is a contractor workspace for estimates, scheduling, invoicing, CRM, payments and job tracking.checked 2 Oct 2026
- Scheduling
- Scheduling tools let users assign crews, avoid double-booking and send automated appointment reminders to customers.checked 2 Oct 2026
- Usage limits
- The pricing page says there are no usage caps on estimates, invoices, customers or jobs.checked 2 Oct 2026
The company
- Team access
- Team members can be assigned jobs, and each technician sees only their own jobs in the mobile app.checked 2 Oct 2026
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