PrepsUs
PrepsUs is a web-based user research and product discovery platform for learning about users, experimenting, and testing.
What PrepsUs is
PrepsUs is a web-based user research and product discovery platform for learning about users, experimenting, and testing. It brings structured interviews, behavioral analytics, feedback collection, prototyping, and usability studies into one service. Research tools include automated transcription, timestamped notes, highlight clips, and links between customer quotes and opportunity tickets. Analytics cover product events, journey drop-off, session replay linked to customer profiles, and friction scoring. Its website widget supports in-app surveys, contextual CSAT/NPS polls, and capture of console logs and screen states. Users can import Figma frames into interactive canvases and share preview links that need no installation. Usability studies can be moderated or unmoderated on Figma prototypes or live websites, with task completion, time-on-task, heatmaps, click paths, and misclick measures. Listed integrations include Microsoft, Google, and Exchange calendars, plus Figma.
Good
- Supports moderated and unmoderated usability studies
- Links session replays to customer profiles
- Imports Figma frames into interactive canvases
- Free plan includes research and feedback allowances
Watch out
- Free-plan allowances are granted only on account creation
- Available on the web
Who it suits
PrepsUs suits product and design teams seeking a shared discovery platform, as well as individual users choosing a Starter or Pro plan. It may fit teams that need research sessions, feedback, analytics, or prototype testing in a web application.
Verdict
PrepsUs covers research sessions, behavioral analytics, feedback, and prototype-based usability work in one web platform. Check the free-plan allowances and annual individual pricing against the research volume you need.
Plans and prices
From PrepsUs's own pricing page, checked 10 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | 60 moderated research minutes · 20 survey responses · 5 observation sessions · 15 feedback submissions; account-creation limits, top-ups available |
| Starter | £23 a year | 120 moderated research minutes · 5,000 survey responses · unlimited observation sessions · unlimited feedback submissions · For an individual user, billed annually |
| Starter | £35 a month | 120 moderated research minutes · 5,000 survey responses · unlimited observation sessions · unlimited feedback submissions · For an individual user, billed monthly |
| Pro | £38 a year | 500 moderated research minutes · 15,000 survey responses · includes Starter features · For an individual user, billed annually |
| Pro | £49 a month | 500 moderated research minutes · 15,000 survey responses · includes Starter features · For an individual user, billed monthly |
| Organisation | Priced on request | Includes Pro features · shared workspaces · interview observers · research/design collaboration · third-party tool integrations · advanced security · SOC2 audit · customer success manager · Let's Chat |
The facts
Each one read from PrepsUs's own pages, with the date it was checked.
What it does
- Accessibility
- The homepage says its web application is designed to adhere to WCAG 2.1 AA accessibility guidelines, with keyboard navigation and high-contrast color systems.checked 10 Oct 2026
- Analytics
- Its behavioral analytics include product event capture, journey drop-off tracking, session replay linked to customer profiles, and friction scoring.checked 10 Oct 2026
- Compliance features
- The pricing page lists GDPR and CCPA participant-data download and deletion, and lists SOC 2 Type II under compliance.checked 10 Oct 2026
- Data protection
- The homepage states that PrepsUs is GDPR and LGPD compliant and uses data encryption standards.checked 10 Oct 2026
- Feedback
- Its website widget supports in-app surveys, contextual CSAT/NPS polls, console-log and screen-state capture, and a unified feedback inbox.checked 10 Oct 2026
- Integrations
- The pricing page lists Microsoft, Google, and Exchange calendar integrations, and the homepage describes a one-click Figma integration.checked 10 Oct 2026
- Intended users
- The product page presents PrepsUs as a shared discovery platform for product and design teams, and its pricing page describes Starter and Pro as plans for individual users.checked 10 Oct 2026
- Prototyping
- PrepsUs says users can import Figma frames into interactive canvases and share preview links that require no installation.checked 10 Oct 2026
- Purpose
- PrepsUs describes itself as a user research and product discovery platform for learning about users, experimenting, and testing in one place.checked 10 Oct 2026
- Research
- The platform supports structured user interviews, automated transcription and timestamped notes, highlight clips, and linking customer quotes to opportunity tickets.checked 10 Oct 2026
- Support
- The pricing page lists chat support through its feedback widget and email support at [email protected].checked 10 Oct 2026
- Usability testing
- The platform offers moderated and unmoderated usability studies on Figma prototypes or live websites, with task completion, time-on-task, heatmaps, click paths, and misclick measures.checked 10 Oct 2026
Money
- Free allowance
- The free plan includes 60 moderated research minutes, 20 survey responses, 5 observation sessions, and 15 feedback submissions, with those allowances granted only on account creation and top-ups available.checked 10 Oct 2026
The company
- Headquarters
- London, England, UKchecked 28 Sep 2026
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