Preferred Patron
Preferred Patron is a branded frequent diner program for restaurants, bars, pubs and grills seeking repeat visits and guest retention.
What Preferred Patron is
Preferred Patron is a branded frequent diner program for restaurants, bars, pubs and grills seeking repeat visits and guest retention. Restaurants can build spend- or visit-based rewards, with optional points, VIP tiers, bonus promotions and digital rewards. SMS and email support birthday, anniversary, promotional and win-back outreach; programs can also include gift cards, referrals, raffle or sweepstake campaigns, instant wins and review collection. The maker says restaurants can use it without replacing their POS, but transaction capture depends on the POS or integration workflow. Listed integrations include Lightspeed X-Series, Square POS, QuickBooks Online, PostcardMania and ActiveCampaign. Members can use iOS and Android apps or a mobile web portal. Growth pricing is per location, and published Growth pricing includes up to 10,000 active members. There is no self-service free trial; the maker offers a live interactive demonstration.
Good
- Supports spend- and visit-based rewards.
- SMS and email guest outreach are available.
- Members can use apps or mobile web.
- Listed integrations include Square POS and Lightspeed X-Series.
Watch out
- No free plan or self-service free trial.
- Starting price requires an annual agreement.
- Month-to-month terms cost 40% more.
- Growth pricing is per location.
Who it suits
It suits restaurant and hospitality businesses that want branded loyalty rewards and guest outreach. Businesses needing a POS workflow should check how their system or integration captures transactions.
Verdict
Preferred Patron combines diner rewards, guest messaging and additional campaign options for hospitality businesses. Pricing depends on locations and agreement term, and transaction capture depends on the POS or integration workflow.
Plans and prices
From Preferred Patron's own pricing page, checked 20 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Small Business | $29 a month | 1–3 locations · Annual agreement, paid monthly; month-to-month terms are available at an additional 40%. |
| Growth Core | $199 a month | Per location · SMS | Email plan 2K/mo | 4x/mo · $199 /mo; annual agreement, paid monthly |
| Growth Plus | $249 a month | Per location · 3 program tiers · additional integration options · $249 /mo; annual agreement, paid monthly |
| Growth Max | $299 a month | Per location · 3K SMS/mo · multi-location discounts for 10+ locations · $299 /mo; annual agreement, paid monthly |
The facts
Each one read from Preferred Patron's own pages, with the date it was checked.
What it does
- Additional features
- Restaurant programs can include gift cards, referrals, raffle or sweepstake campaigns, instant wins, and review collection.checked 30 Sep 2026
- API
- Its REST API uses JSON and standard HTTP methods, and requires REST programming and JSON web-services knowledge.checked 30 Sep 2026
- Guest engagement
- The product supports birthday, anniversary, promotional, and win-back outreach through SMS and email.checked 30 Sep 2026
- Integrations
- The maker lists Lightspeed X-Series, Square POS, QuickBooks Online, PostcardMania, and ActiveCampaign integrations.checked 30 Sep 2026
- Limits
- Restaurant Growth pricing is per location, published Growth pricing includes up to 10,000 active members, and month-to-month terms cost 40% more than the displayed annual-agreement pricing.checked 30 Sep 2026
- Mobile access
- Members can use an iOS and Android Patron Loyalty app or a mobile web portal without downloading an app.checked 30 Sep 2026
- Privacy
- The privacy policy says merchants own the member and transaction information they collect, and Preferred Patron does not sell or share that information.checked 30 Sep 2026
- Purpose
- Preferred Patron provides restaurants, bars, pubs, and grills with a branded frequent diner program for repeat visits and guest retention.checked 30 Sep 2026
- Rewards
- Programs can use spend- or visit-based rewards, optional points, VIP tiers, bonus promotions, and digital rewards.checked 30 Sep 2026
- Security
- The company describes Cloudflare edge protection with DNS, DDoS mitigation, and TLS encryption, and its privacy policy also cites SSL encryption, firewalls, and backups.checked 30 Sep 2026
- Support and onboarding
- The maker describes expert help with edition selection, program setup, staff training, launch messaging, and optimization.checked 30 Sep 2026
The company
- Headquarters
- Northfield, New Jersey, USAchecked 28 Sep 2026
Where it runs
- POS workflow
- Preferred Patron says restaurants can use the program without replacing their POS, and transaction capture depends on the POS or integration workflow.checked 30 Sep 2026
Money
- Trial
- The FAQ says Preferred Patron does not offer self-service free trials or downloads and instead offers a live interactive demonstration.checked 30 Sep 2026
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