Pool Prime Pro
Pool Prime Pro combines route scheduling, technician dispatch, service logging, quoting, invoicing, payments and customer records for pool service businesses.
What Pool Prime Pro is
Pool Prime Pro combines route scheduling, technician dispatch, service logging, quoting, invoicing, payments and customer records for pool service businesses. Recurring accounts can be scheduled weekly, two to five times per week, every two weeks or monthly, with routes organized by service day and technician. Technicians can record chemical readings, notes and before-and-after photos, and completed stops can include GPS logs. Its installable technician PWA for iOS and Android is designed to sync stop completions, readings and photos when connectivity returns. Customers can use a self-service portal to view visit history and photos, pay invoices, request service, add a property and message the office. Other listed capabilities include AI equipment diagnostics with a tool-free repair path, two-way QuickBooks Online sync and CSV data export. The Basic plan costs $99 a month and supports up to 99 accounts and four users plus an admin. Online card payments use Stripe and carry a 0.5% platform fee on processed invoices; Stripe processing fees are separate.
Good
- Recurring schedules cover weekly through monthly service.
- Technicians can log readings, notes and photos.
- Customer portal supports invoice payment and service requests.
- Offers bi-directional QuickBooks Online sync.
- CSV export covers customer, product and service data.
Watch out
- No free plan is listed.
- Basic supports up to 99 accounts.
- Card payments incur a 0.5% platform fee plus Stripe fees.
Who it suits
Pool Prime Pro is aimed at pool service businesses managing recurring routes, technician visits and customer billing. Its field app and customer portal may suit businesses that need service records and customer self-service.
Verdict
Pool Prime Pro brings route operations, field records, billing and customer access together for pool service businesses. Consider account limits, user costs and payment fees when comparing its plans with your needs.
Plans and prices
From Pool Prime Pro's own pricing page, checked 4 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| 14-Day Free Trial | Free | Full Enterprise access · unlimited accounts · unlimited users + Admin · $0 per service stop · 0.5% transaction fee · 14 days; $10/user/month after trial |
| Basic | $99 a month | Up to 99 accounts · 4 users + Admin · $10/user/month for additional users · $0 per service stop · 0.5% transaction fee · monthly |
| Pro | $199 a month | Up to 299 accounts · 10 users + Admin · $10/user/month for additional users · $0 per service stop · 0.5% transaction fee · monthly |
| Enterprise | $499 a month | Unlimited accounts and users · $10/user/month for additional users · $0 per service stop · 0.5% transaction fee · monthly |
The facts
Each one read from Pool Prime Pro's own pages, with the date it was checked.
What it does
- AI diagnostics
- The AI Tech Assistant provides equipment diagnostics and includes a tool-free repair path.checked 4 Oct 2001
- Customer portal
- Customers can review visit history and photos, pay invoices, request service, add a property, and message the office through a self-service portal.checked 4 Oct 2001
- Data portability
- Business clients can export customer, product, and service data using the CSV export utility.checked 4 Oct 2001
- Field records
- Technicians can log chemical readings, notes, and before-and-after photos for service stops, with GPS logging on completed stops.checked 4 Oct 2001
- Integration
- Pool Prime Pro offers bi-directional QuickBooks Online sync for income and payout reconciliation.checked 4 Oct 2001
- Offline use
- The technician app is an installable PWA for iOS and Android designed to sync stop completions, chemical readings, and photos when connectivity returns.checked 4 Oct 2001
- Payment data
- Full card and bank account numbers are handled and stored by Stripe and are not stored on Pool Prime Pro servers.checked 4 Oct 2001
- Payments and fees
- Online card payments use Stripe and have a 0.5% platform fee on processed invoices, with Stripe processing fees charged separately.checked 4 Oct 2001
- Purpose
- Pool Prime Pro combines route scheduling, technician dispatch, service logging, quoting, invoicing, payments, and customer records for pool service businesses.checked 4 Oct 2001
- Routes
- Recurring accounts support weekly, 2x–5x weekly, bi-weekly, or monthly frequencies, with routes organized by service day and technician.checked 4 Oct 2001
- Security
- The privacy policy says data is stored on managed cloud infrastructure with encryption in transit and at rest, and access is controlled by role.checked 4 Oct 2001
- Support
- The contact page accepts sales, migration, large-route pricing, and support requests, and lists the phone number +1 (702) 472-9330.checked 4 Oct 2001
The company
- Maker
- Pool Prime Pro is developed and produced by NXTK Software Solutions LLC, which describes it as its dedicated platform for the pool trade.checked 4 Oct 2001
Alternatives to Pool Prime Pro
- 1
OneBookPlus
Free planAndroidiOSWebAPI8.0From A$29 a month - 2
Pool Service Software (PSS)
Free planAndroidiOSWeb7.3From $0.95 a month - 3
PoolBoss
Free planAndroidiOSWebAPI7.3From $29 a month - 4
Pool IQ
Free planAndroidiOSWeb7.2From $29 a month - 5
QuoteIQ
AndroidiOSWeb7.1From $29.99 a month - 6
IRONGRID
AndroidiOSWeb7.0From $39 a month