Pitlane
The facts below are what the maker publishes about Pitlane, checked and dated. Our editors have not written about it yet.
Plans and prices
From Pitlane's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Everything included | $200 a month | Unlimited customers, vehicles, and user seats · 100 outbound texts during the 30-day trial · PitCrew AI: 500 actions/month and 150/day · Stripe processing fees of 2.9% + 30¢ per transaction · $200/mo |
The facts
Each one read from Pitlane's own pages, with the date it was checked.
What it does
- AI
- PitCrew drafts repair-order lines, review replies, estimate notes, and declined-work recovery messages; it does not text customers or post reviews on its own.checked 7 Oct 2026
- AI data handling
- PitCrew uses Anthropic’s API, and Pitlane says prompts and completions are not used to train Anthropic models under its commercial API terms.checked 7 Oct 2026
- Data migration
- CSV import brings in customers, vehicles, VINs, and last-visit dates; repair-order line items and inventory counts remain in the prior system.checked 7 Oct 2026
- Data portability
- Users can export workspace data as CSV and cancel or permanently delete their data from Settings.checked 7 Oct 2026
- Follow-ups
- Pitlane automates Google review requests after pickup, service reminders, and win-back messages at 90, 120, and 180 days.checked 7 Oct 2026
- Integrations
- The site lists Stripe, per-shop SMS, Google reviews, Resend transactional email, and CSV migration from systems including Mitchell 1, Tekmetric, Shopware, and Shopmonkey.checked 7 Oct 2026
- Messaging
- Each shop gets a dedicated local number for two-way SMS, with automated STOP and HELP handling.checked 7 Oct 2026
- Payments
- Customers pay through texted Stripe links; Pitlane charges no platform fee, while Stripe’s standard processing fees apply, and there is no in-counter card reader yet.checked 7 Oct 2026
- Product
- Pitlane is a customer-facing CRM and shop workflow system for independent auto repair shops.checked 7 Oct 2026
- Repair orders
- It supports repair-order writing with per-line technician assignment, clock-in/out tracking, parts cost and margin, and AI-suggested lines.checked 7 Oct 2026
- Security
- Pitlane describes row-level shop data isolation, encryption at rest and in transit, HTTPS with TLS 1.2+, and two-factor sign-in; its own SOC 2 audit is not complete.checked 7 Oct 2026
- Support
- Support is by email at [email protected], and the pricing page says email support replies the same business day.checked 7 Oct 2026
The company
- Company
- Pitlane is a product of Auto Shift Media, headquartered in Ohio, United States, and serves independent auto repair shops in the United States.checked 7 Oct 2026
- Headquarters
- Ohio, United Stateschecked 28 Sep 2026
Where it runs
- Inspections and approvals
- Technicians can record digital inspections with photos, and customers can approve inspection items or added work from their phone with a signature.checked 7 Oct 2026
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