Piper AI
Piper AI is a web-based tool for B2B revenue teams that captures customer conversations and turns them into CRM work, follow-ups, and coaching.
What Piper AI is
Piper AI is a web-based tool for B2B revenue teams that captures customer conversations and turns them into CRM work, follow-ups, and coaching. It records conversations from Zoom, Teams, Google Meet, phone, email, WhatsApp, and in-person meetings, supporting more than 100 languages. The system can update deal stages, contact data, custom fields, and activity logs, while extracting next steps and creating CRM tasks. Follow-up emails are drafted in each representative’s voice and can be sent automatically or approved with one click. Call reviews use MEDDIC, BANT, or a custom playbook, with transcription, objection detection, coaching scorecards, and post-call insights. Integrations include HubSpot, Salesforce, Pipedrive, Zapier, webhooks, WhatsApp, Piper MCP, and other listed tools. Piper states that data is EU-hosted, AES-256 encrypted, protected by SSO and role-based access, and not retained after processing or used for AI training. Pricing is on request with a 14-day trial.
Good
- Captures conversations across meetings, calls, and messaging
- Supports more than 100 languages
- Updates CRM records from conversations
- Drafts follow-up emails in each rep’s voice
- Offers MEDDIC, BANT, and custom coaching playbooks
Watch out
- No free plan
- Pricing is available only on request
- Web platform only
Who it suits
Piper AI suits growing B2B revenue teams seeking conversation capture, CRM synchronization, automated follow-ups, and structured call coaching. It is designed for web use and supports teams working across many communication channels.
Verdict
Piper AI connects conversation capture with CRM updates, follow-up tasks, and sales coaching. Its broad channel support and stated privacy controls make it relevant to teams centralizing revenue workflows around recorded conversations.
Plans and prices
From Piper AI's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Enterprise | Priced on request | Pro features · enterprise security · custom integrations · dedicated launch partner · custom implementation |
| Pro | Priced on request | Starter features · native HubSpot/Salesforce/Pipedrive CRM · CRM synchronization · custom insights/reports · custom Piper agents |
| Starter | Priced on request | conversation capture · AI notes and summaries · automated follow-ups · call scoring · Zapier/webhooks |
The facts
Each one read from Piper AI's own pages, with the date it was checked.
What it does
- Additional integrations
- The product page says Piper AI supports Salesforce, HubSpot, and 8,000+ other tools.checked 2 Oct 2026
- API and extensibility
- The legal definition of the platform includes application programming interfaces, and the pricing page advertises webhooks and a Piper MCP connection for Claude, Cursor and other clients.checked 15 Oct 2026
- Call coaching
- Calls can be scored against MEDDIC, BANT or custom playbooks, with post-call coaching recommendations.checked 15 Oct 2026
- Capterra listing
- Capterra lists Piper with contact pricing, no free trial, nine integrations and web, Android and iPhone/iPad deployment options.checked 15 Oct 2026
- Compliance
- The company claims ISO/IEC 27001 certification, SOC 2 Type II compliance, GDPR compliance and EU AI Act compliance.checked 15 Oct 2026
- Conversation capture
- The service records and structures interactions from Zoom, Microsoft Teams, Google Meet, phone, email, WhatsApp and in-person meetings.checked 15 Oct 2026
- CRM automation
- The product automatically fills CRM deal stages, contact data, custom fields and activity logs from conversation content.checked 15 Oct 2026
- Customization
- Plans advertise custom Piper agents plus customizable templates, prompts and logic.checked 15 Oct 2026
- Data policy
- Piper AI says data is hosted in the EU, recording workflows include consent management, users have a right to delete data, and customer data is not used to train its AI.checked 15 Oct 2026
- Follow-up automation
- It drafts personalized follow-up emails and creates and assigns CRM tasks, with optional automatic sending or rep approval.checked 15 Oct 2026
- Follow-ups
- It drafts follow-up emails in each rep’s voice and creates CRM tasks, with auto-send or one-click rep approval as options.checked 2 Oct 2026
- Implementation speed
- The product site markets deployment as live in two days, while its G2 profile describes plug-and-play setup in under one hour.checked 15 Oct 2026
- Integrations
- The pricing page lists Zapier, webhooks, WhatsApp, MCP, HubSpot, Salesforce and Pipedrive integrations, with synchronization for deals, contacts, companies, leads, notes and meetings.checked 15 Oct 2026
- Language support
- Piper AI states that it supports more than 100 languages.checked 15 Oct 2026
- Licence
- The contractual terms grant limited service access and prohibit copying, sublicensing, reverse engineering and derivative works, indicating proprietary software.checked 15 Oct 2026
- Limit: login and renewal complaints
- A Trustpilot reviewer reported repeated authentication approvals, an unwanted automatic renewal and no response to a complaint.checked 15 Oct 2026
- Limit: performance
- One G2 review notes that the interface can load slowly when switching between meetings.checked 15 Oct 2026
- Notable news: acquisition
- Piper AI announced that Aircall acquired the company on April 8, 2026, while retaining Piper as a standalone product line.checked 15 Oct 2026
- Notable news: general availability
- Piper AI announced general availability of its AI sales agents for Salesforce and HubSpot on March 12, 2026.checked 15 Oct 2026
The company
- Company size
- LinkedIn lists PiperAI as a privately held company with 11–50 employees.checked 15 Oct 2026
- Founded
- LinkedIn lists PiperAI as founded in 2023.checked 15 Oct 2026
- Headquarters
- LinkedIn lists Barcelona, Spain as PiperAI's headquarters.checked 15 Oct 2026
- Legal maker
- The contractual provider is identified as AUTOPILOT TECH, S.L.checked 15 Oct 2026
- Maker
- The legal notice identifies the site owner as AUTOPILOT TECH, SL, with a registered office in Barcelona, Spain.checked 2 Oct 2026
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