Panviva
The facts below are what the maker publishes about Panviva, checked and dated. Our editors have not written about it yet.
Plans and prices
From Panviva's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Knowledge Anywhere | Priced on request | AI-powered knowledge for agents and customers |
| Knowledge Essentials | Priced on request | Built for organizations focused on agents’ knowledge |
| Standard | Priced on request | Legacy license · not available for purchase to new customers |
The facts
Each one read from Panviva's own pages, with the date it was checked.
What it does
- Additional integrations
- The product page also lists Microsoft Bot Framework, IBM Watson, Creative Virtual, Alexa, PiP, and NPM as other integrations.checked 12 Oct 2026
- Authoring
- Knowledge Creator includes templates and designs and does not require coding or HTML knowledge.checked 12 Oct 2026
- Content analytics
- Yeschecked 20 Sep 2026
- Extension
- Panviva Sidekick is described as a browser extension, and the maker's blog says it is available only to customers on the Anywhere tier.checked 12 Oct 2026
- Guidance
- Panviva provides step-by-step process guidance to help teams follow procedures and reduce errors.checked 12 Oct 2026
- Integrations
- The product page lists Salesforce, Microsoft Teams, Microsoft Power Platform, Zapier, Twilio, and PEGA Systems among its platform integrations.checked 12 Oct 2026
- Intended users
- The maker identifies healthcare, financial services, utilities, and BPO leaders as audiences that rely on Panviva.checked 12 Oct 2026
- Omnichannel delivery
- Panviva can deliver knowledge through websites, customer portals, IVRs, voice assistance, CRM systems, and EHRs.checked 12 Oct 2026
- Publishing audience
- bothchecked 20 Sep 2026
- Purpose
- Panviva provides AI-powered knowledge management and process guidance for contact center teams in complex, highly regulated industries.checked 12 Oct 2026
- Security and access
- Panviva supports secure single sign-on to match an organization's authentication, and its demo page describes role-based access controls.checked 12 Oct 2026
- Sidekick
- Sidekick lets agents ask questions in natural language and receive instant answers grounded in trusted Panviva knowledge.checked 12 Oct 2026
- SSO support
- Yeschecked 20 Sep 2026
- Support and implementation
- Certified partners can help with implementation, content development, administration, and technical integrations.checked 12 Oct 2026
- Version history
- Yeschecked 20 Sep 2026
- Workflow and reporting
- The product supports content review and approval workflows, scheduled audit reviews, standard reports, and analytics.checked 12 Oct 2026
Money
- Plan availability
- The maker's brochure says the Standard plan is a legacy license and is not available for purchase to new customers.checked 12 Oct 2026
- Plan feature limit
- The brochure lists web, wiki, and portal content sharing, IVR screen pops, Power Platform connections, and microcontent curation under Knowledge Anywhere.checked 12 Oct 2026
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