OpenSupports
The facts below are what the maker publishes about OpenSupports, checked and dated. Our editors have not written about it yet.
Plans and prices
From OpenSupports's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Self-hosted | Free | Free and open source · PHP 7.x+ (PHP 8 not supported) · MySQL 4.1+ · PDO driver |
| Custom | Priced on request | Business needs discussed with the OpenSupports team · Official development-team support |
| Managed | Priced on request | Basic setup · Up to 5 staff members · Custom domain can be configured · Official development-team support |
The facts
Each one read from OpenSupports's own pages, with the date it was checked.
What it does
- API access
- Yeschecked 25 Sep 2026
- API capabilities
- The download page links to API documentation and says the API can be used to integrate OpenSupports with another app.checked 12 Oct 2026
- Attachments and spam protection
- Staff and customers can attach files to ticket comments, administrators can set a maximum file size, and the system supports reCAPTCHA.checked 12 Oct 2026
- Data and security
- The privacy policy says customers retain rights to their data and that third-party vendors and hosting partners provide the infrastructure used to run the service.checked 12 Oct 2026
- Help center
- Yeschecked 25 Sep 2026
- Integrations
- The documentation describes a REST API for integrating OpenSupports with existing applications, and settings include SMTP and IMAP configuration.checked 12 Oct 2026
- Knowledge base
- The system lets teams write articles for FAQs and how-to guides.checked 12 Oct 2026
- Languages
- The features page lists support for English, Spanish, German, French, Portuguese, Italian, Greek, Japanese, Russian, Chinese, Hindi, Turkish, Polish, and Dutch.checked 12 Oct 2026
- Managed hosting audience
- The maker describes its SaaS service as an option for businesses without a dedicated development team or businesses that prefer to avoid installation, maintenance, and support responsibilities.checked 12 Oct 2026
- Project history
- The contact page says the project started in 2010 and was recreated from scratch in August 2015.checked 12 Oct 2026
- Purpose
- OpenSupports is an open-source ticket system for managing customer support inquiries.checked 12 Oct 2026
- Requirements
- The download page lists PHP 7.x or later, MySQL 4.1 or later, and a PDO driver, and says PHP 8 is not supported yet.checked 12 Oct 2026
- Self-hosted setup
- Installation documentation says OpenSupports can be installed on a server and lists Apache 2.4+ among its requirements.checked 12 Oct 2026
- Staff roles
- Staff members can be assigned departments, and the admin panel supports different staff permissions and roles.checked 12 Oct 2026
- Ticket access
- Customers can create accounts to keep their tickets together or submit tickets through a form without an account.checked 12 Oct 2026
- Ticket management
- Staff can organize tickets by departments and use filtering and search tools to find them.checked 12 Oct 2026
Money
- Free plan
- Yeschecked 25 Sep 2026
The company
- Maker and location
- The contact page says the team is from Argentina and is currently located in Rosario, Argentina.checked 12 Oct 2026
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