Open Helpdesk
The facts below are what the maker publishes about Open Helpdesk, checked and dated. Our editors have not written about it yet.
Plans and prices
From Open Helpdesk's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | Up to 2 agents · 1 workspace · Unlimited tickets · 10 AI requests/month |
| Starter | $15 a month | Up to 5 agents · 3 workspaces · 50 AI requests/month |
| Business | $39 a month | Up to 20 agents · 10 workspaces · 200 AI requests/month |
| Enterprise | Priced on request | Custom agent and workspace limits · Unlimited AI requests · Volume pricing |
The facts
Each one read from Open Helpdesk's own pages, with the date it was checked.
What it does
- Access control
- The product provides role-based access control with 26 granular permissions.checked 11 Oct 2026
- AI tools
- AI tools can improve ticket descriptions and translate between languages; the page lists monthly request limits by plan.checked 11 Oct 2026
- API access
- Yeschecked 23 Sep 2026
- Customer portal
- Customers can submit tickets through a public form and track progress with a magic link.checked 11 Oct 2026
- Deployment and license
- Open Helpdesk is licensed under AGPL-3.0 and can be self-hosted using Docker Compose.checked 11 Oct 2026
- Email-to-ticket connects an IMAP mailbox and threads replies into ticket conversations.checked 11 Oct 2026
- Help center
- Yeschecked 23 Sep 2026
- Included agent seats
- 5checked 23 Sep 2026
- Integrations
- The page lists Google and Microsoft sign-in, IMAP email-to-ticket, and a REST API for external system integrations.checked 11 Oct 2026
- Notable limits
- The Free plan allows up to 2 agents and 1 workspace, while Starter allows up to 5 agents and 3 workspaces.checked 11 Oct 2026
- Purpose
- Open Helpdesk is an open-source helpdesk for teams managing support across multiple clients.checked 11 Oct 2026
- Reporting
- Reports include resolution times, agent performance, and trend charts.checked 11 Oct 2026
- Security
- The maker says it uses encryption in transit (TLS) and role-based access control, and that self-hosted users control their data.checked 11 Oct 2026
- SLA management
- Yeschecked 23 Sep 2026
- SLA tracking
- SLA tracking sets response and resolution targets by priority and detects breaches in real time.checked 11 Oct 2026
- Support and audience
- The maker describes the product as suited to MSPs, agencies, and teams managing multiple clients, and offers dedicated setup assistance on Enterprise.checked 11 Oct 2026
- Ticketing
- Teams can create, assign, and track tickets with priorities, statuses, and categories.checked 11 Oct 2026
- Workspaces
- Each client workspace has its own tickets, agents, settings, and branding.checked 11 Oct 2026
Money
- Free plan
- Yeschecked 23 Sep 2026
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