Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Open Helpdesk
Open Helpdesk
7.1#39 in help desk softwareFrom $15 a monthFree planWebAPISelf-hosted
VisitWhat both publish
| Fact | Chatwoot | Open Helpdesk |
|---|---|---|
| Free plan | Yes | Yes |
| Included agent seats | 2 | 5 |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The maker says it uses encryption in transit (TLS) and role-based access control, and that self-hosted users control their data. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Open Helpdesk plans
- FreeFree
- Starter$15 a month
- Business$39 a month
- EnterprisePriced on request
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Open Helpdesk if…
You want what its maker publishes above — check its page for the details.