Olo Dispatch

What Olo Dispatch is

Olo Dispatch automatically matches delivery orders from a restaurant’s own channels with third-party couriers, reducing the need to manage a courier fleet. Olo says its network includes more than 27 delivery service providers and that 96% of its customers’ restaurants are covered by two or more providers. Restaurants can choose provider or self-delivery options, set fee limits and maximum transit times, and use automated delivery rescues and refunds. Provider selection can account for price, timing, availability, and other criteria, including a restaurant’s own couriers. Guests can order through a restaurant website or app for a branded delivery experience; Uber Direct is integrated for delivery requests from those channels. Olo says direct delivery can help restaurants build a guest database for personalization, marketing, and business decisions. The platform lists integrations with more than 450 technology partners. Dispatch is presented for restaurant brands offering direct delivery, and Olo’s FAQ says a brand should have a Dispatch agreement before using the product. It supports Android, iOS, and web. Pricing is on request; the page invites prospective customers to request a demo or talk to sales.