NUSO Connect Recorder
NUSO Connect Recorder records calls and other contacts for compliance and operational oversight, both within and beyond contact centers.
What NUSO Connect Recorder is
NUSO Connect Recorder records calls and other contacts for compliance and operational oversight, both within and beyond contact centers. It can be deployed in cloud, on-premise, or hybrid configurations, and automated transcription and sentiment analysis are available for recorded calls. Users can add tags and comments to help locate recordings and prepare audits. A browser-accessible playback station supports searching, downloading, and playing files. Recordings are kept in the operator’s country, with retention configurable from hours to years. Listed security measures include end-to-end encryption, role-based access, and two-factor authentication. Integrations named include unified communications platforms, Microsoft Teams, and Zoom. NUSO says the product is certified for Microsoft Teams and supports automatic, policy-based recording there. The solution is designed to support HIPAA, MiFID 2, and GDPR. Its stated business uses also include dispatching systems and trading turrets. Pricing is available by request, and a demo is offered.
Good
- Automated transcription and sentiment analysis for recorded calls
- Retention can be set from hours to years
- Browser playback station supports search, download, and playback
- Named integrations include Teams and Zoom
Watch out
- Pricing is available by request
- Deployment and storage configurations may require planning
Who it suits
It suits businesses that need call recording and retrieval for compliance or operational oversight, including contact centers, dispatching systems, and trading turrets. Teams using Microsoft Teams may value its stated certification and policy-based recording support.
Verdict
NUSO Connect Recorder combines recording, searchable playback, and configurable retention with transcription and sentiment analysis. Consider it for business recording needs that include compliance oversight or Teams call recording; pricing requires an inquiry.
Plans and prices
From NUSO Connect Recorder's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| NUSO Connect Recorder | Priced on request | Pricing available by request; demo offered |
The facts
Each one read from NUSO Connect Recorder's own pages, with the date it was checked.
What it does
- AI features
- It offers automated transcription and sentiment analysis for recorded calls.checked 8 Oct 2026
- Call organization
- Users can tag and comment on calls to help retrieve recordings and prepare audits.checked 8 Oct 2026
- Compliance
- The product page cites HIPAA, MiFID 2, and GDPR as regulations the recording solution is designed to support.checked 8 Oct 2026
- Deployment
- The product can be deployed in cloud, on-premise, or hybrid configurations.checked 8 Oct 2026
- Integrations
- The product page names unified communications platforms, Microsoft Teams, and Zoom as integrations.checked 8 Oct 2026
- Intended use
- The product is described for business recording needs including dispatching systems and trading turrets, as well as contact centers.checked 8 Oct 2026
- Playback access
- A browser-accessible playback station lets users search, download, and play recorded files.checked 8 Oct 2026
- Purpose
- NUSO Connect Recorder records calls and contacts for compliance and operational oversight, inside or outside a contact center.checked 8 Oct 2026
- Security
- The product page lists end-to-end encryption, role-based access, and two-factor authentication for secure storage and access.checked 8 Oct 2026
- Storage and retention
- Recordings are stored in the operator’s country, and retention periods can be configured from hours to years.checked 8 Oct 2026
- Support
- NUSO says it provides partner and customer support at no extra cost and is available by phone anytime.checked 8 Oct 2026
The company
- Founded
- 2018checked 28 Sep 2026
- Headquarters
- University City, Missouri, United Stateschecked 28 Sep 2026
- Teams certification
- NUSO says Connect Recorder is certified for Microsoft Teams and supports automatic, policy-based call recording in Teams.checked 8 Oct 2026
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