NetSupport Manager
NetSupport Manager is on-premises remote support software for IT teams managing PCs, servers, and users across locations and networks.
What NetSupport Manager is
NetSupport Manager is on-premises remote support software for IT teams managing PCs, servers, and users across locations and networks. Technicians can view, share, or control remote screens, keyboards, and mice, including multiple connected screens through real-time thumbnails. Unattended access, multi-monitor support, and session recording are included. File tools support transfers between computers, drag-and-drop, and distribution to several workstations. Management features include hardware and software inventory, process and service views, remote power and restart controls, and PowerShell execution. Technicians can chat by text or audio, send targeted or broadcast messages, and receive help requests when enabled. Connections work over LAN, WAN, or the internet using TCP/IP or HTTP, with a Gateway for firewalled remote connections. Security options include encryption up to 256-bit AES, SSL/TLS certificates, two-factor authentication, authorization, and activity logging. Windows, Mac, legacy Linux, iOS, and Android support are listed. Pricing is on request, with a 30-day trial for up to 10 PCs and no credit card requirement.
Good
- Remote control with multi-monitor viewing
- File distribution to multiple workstations
- Inventory and PowerShell management tools
- Gateway supports firewalled connections
- 30-day trial for up to 10 PCs
Watch out
- No free plan
- Pricing is available only on request
- On-premises deployment may require local management
Who it suits
It suits IT teams in education and corporate settings supporting users and devices across networks. It is also relevant to organizations needing unattended access and mixed desktop or mobile platform support.
Verdict
NetSupport Manager combines remote control, administration, communication, and recording in an on-premises package. Its broad platform support and 30-day trial give IT teams a way to evaluate the listed capabilities before requesting paid pricing.
Plans and prices
From NetSupport Manager's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Perpetual licence | — | Licence count and pricing tailored to organisation requirements; no implementation fees; support and training included |
| Subscription licence | Priced on request | Licence count and pricing tailored to organisation requirements; no implementation fees; support and training included |
The facts
Each one read from NetSupport Manager's own pages, with the date it was checked.
What it does
- Communications
- Technicians can chat with multiple users by text or audio, send targeted or broadcast messages, and receive user help requests when enabled.checked 9 Oct 2026
- Directory integration
- NetSupport Manager can validate inbound users against NT user profiles and Active Directory profiles, and provides Active Directory templates for client configurations.checked 9 Oct 2026
- File transfer
- The product transfers files between computers, supports drag and drop, and can distribute files or folders to multiple workstations at once.checked 9 Oct 2026
- Intended users
- NetSupport says its solutions serve education and corporate sectors and describes Manager as a tool for IT teams supporting users and devices.checked 9 Oct 2026
- Network connectivity
- It supports LAN, WAN and internet connections using TCP/IP or HTTP, and includes a Gateway for remote connections across secure firewalled networks.checked 9 Oct 2026
- Purpose
- NetSupport Manager is on-premises remote support software for remotely accessing and managing PCs, servers and users across locations and networks.checked 9 Oct 2026
- Remote control
- Technicians can watch, share or control remote screens, keyboards and mice, and view multiple connected screens using real-time thumbnails.checked 9 Oct 2026
- Security
- The maker describes configurable encryption up to 256-bit AES, SSL/TLS certificates, operator two-factor authentication, user authorization and activity logging.checked 9 Oct 2026
- Session recording
- Yeschecked 22 Sep 2026
- Support and training
- The maker says technical support and training are included with licensing, and offers free support on weekdays from 9am to 5pm across global time zones.checked 9 Oct 2026
- System management
- It provides hardware and software inventory, process and service views, remote power and restart controls, and PowerShell command execution.checked 9 Oct 2026
The company
- Founded
- 1989checked 28 Sep 2026
- Headquarters
- Market Deeping, Peterborough, PE6 8NE, United Kingdomchecked 28 Sep 2026
Money
- Free plan
- Nochecked 22 Sep 2026
- Trial
- The free trial lasts 30 days, supports up to 10 PCs, includes all product features, requires no credit card and carries no obligation at the end.checked 9 Oct 2026
Where it runs
- Platform support
- The maker lists Windows, Mac, legacy Linux and mobile device support, with iOS and Android devices available for mobile control or as Android clients.checked 9 Oct 2026
- Supported platforms
- desktopchecked 22 Sep 2026
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