Navia Benefits Administration
Navia Benefits Administration is an enrollment and administration service for employers and brokers, combining a website with a dedicated service team.
What Navia Benefits Administration is
Navia Benefits Administration is an enrollment and administration service for employers and brokers, combining a website with a dedicated service team. Navia says its staff follows up on missing participant information, addresses ACA errors in real time, and handles dual enrollments and carrier file issues. Employers can use analytics about employee plan usage to refine benefit offerings and make decisions. The platform is designed for organizations with 1,000 to 10,000 employees and to adapt to acquisitions and divestitures.
Employees can enroll and change benefits through the mobile app, compare plans side by side, and use a recommendation engine. Compliance services include ACA tracking, notifications and year-end reporting, COBRA administration, and help with Form 5500 filings. A multilingual virtual chat assistant is available 24/7; Navia says it resolves 87% of chats. Named connections include ADP Workforce Now, Employee Navigator, ADP, PRISM HR, Rippling, UKG, and Workday, and Navia says it can connect with any file vendor. The MyNavia app is free to download and use for participants with an FSA, HRA, HSA, or Commuter benefit. Administration pricing is provided by quote.
Good
- Mobile app supports full enrollment and benefit changes.
- Includes ACA tracking, COBRA administration, and Form 5500 filing help.
- Plan-usage analytics can inform benefit offerings.
- Multilingual virtual chat is available 24/7.
- Navia says it can connect with any file vendor.
Watch out
- Administration pricing is available only by quote request.
- MyNavia app access is for participants with specified benefits.
Who it suits
It is presented for employers and brokers, particularly organizations with 1,000 to 10,000 employees. Employees who need to enroll or change benefits on a mobile device can use the MyNavia app if they have an eligible benefit.
Verdict
Navia combines enrollment tools and compliance administration with a dedicated service team and participant support. Organizations should request a quote to get pricing details.
Plans and prices
From Navia Benefits Administration's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom FSA administration | $2.50 a month | Groups with 100 or more FSA participants · $2.50-$5.50 per employee per month |
| Small-group HRA administration | $100 a month | 25 or fewer HRA participants · Flat monthly fee |
| Standard HRA administration | $400, paid once | Standard pricing also lists $600 annual plan fee and $4 PEPM, $100 minimum · Initial setup fee |
| Small-group FSA administration | $1,000 a year | 15 or fewer FSA participants · Flat annual fee |
| Benefits Administration | Priced on request | Enrollment · eligibility · FSA · HRA · HSA · reimbursement · COBRA · retirement · Contact Navia for quote |
The facts
Each one read from Navia Benefits Administration's own pages, with the date it was checked.
What it does
- ACA compliance
- Navia offers ACA tracking, notifications, year-end reporting and real-time error resolution.checked 21 Oct 2026
- Administration
- Navia says its team contacts participants for missing information, resolves ACA errors in real time, and handles dual enrollments and carrier file issues.checked 4 Oct 2026
- Analytics
- The platform provides analytics about plan usage for benefits-package decisions.checked 21 Oct 2026
- Breach criticism
- The Register reported that HackerOne criticized delayed notification and cited a broken-object-level-authorization flaw in Navia's environment.checked 21 Oct 2026
- Breach scope
- The Washington notice says almost 27,000 PEBB and about 5,600 SEBB members were affected, with names, IDs, Social Security numbers, birth dates and addresses potentially exposed.checked 21 Oct 2026
- Chat assistance
- Navia says its multilingual virtual assistant is available around the clock and resolves 87% of chats.checked 21 Oct 2026
- COBRA
- COBRA administration is included as a supported benefits service.checked 21 Oct 2026
- COBRA middleware
- The COBRA decision product uses proprietary middleware for HRIS and COBRA data movement.checked 21 Oct 2026
- Compliance services
- The solution includes ACA tracking, notifications and year-end reporting, COBRA administration, and help with Form 5500 filings.checked 4 Oct 2026
- Data connections
- Navia’s overview brochure lists Employee Navigator, ADP, PRISM HR, Rippling, UKG, and Workday as data connection partners and says it can connect with any file vendor.checked 4 Oct 2026
- Decision support
- A recommendation engine and side-by-side plan comparisons are intended to help employees choose plans.checked 21 Oct 2026
- Documentation and training
- The administrative resource hub provides employer-portal walkthroughs, benefit overviews, accounting overviews and live webinars.checked 21 Oct 2026
- Enrollment
- Employees can enroll or change elections through Navia's mobile app.checked 21 Oct 2026
- Enrollment tools
- The mobile app supports full enrollment and benefit changes, while a recommendation engine and side-by-side plan comparisons help employees choose plans.checked 4 Oct 2026
- ERISA documents
- Navia creates ERISA wrap documents and provides continuous online access to them.checked 21 Oct 2026
- Form 5500
- Navia handles Form 5500 data gathering, preparation, auditor coordination and electronic filing.checked 21 Oct 2026
- Integration lead time
- Navia's integration guide estimates 6-8 weeks for COBRA feeds and 3-4 months for non-COBRA feeds.checked 21 Oct 2026
- Integrations
- Navia states that it integrates with ADP Workforce Now to exchange employee demographic data and other benefits administration information.checked 4 Oct 2026
- Licence
- The cited Navia materials describe a proprietary SaaS service and do not state an open-source licence or public SDK.checked 21 Oct 2026
Where it runs
- Android requirement
- The MyNavia Android listing says Android 10 is currently unsupported.checked 21 Oct 2026
The company
- Company headquarters
- LinkedIn lists headquarters in Renton, Washington.checked 21 Oct 2026
- Company history
- LinkedIn lists Navia as founded in 1989, originally under the name Flex-Plan Services.checked 21 Oct 2026
- Company legal name
- The legal entity is Navia Benefit Solutions, Inc.checked 21 Oct 2026
- Company size
- LinkedIn lists 1,001-5,000 employees.checked 21 Oct 2026
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