MRI Vault CRM
MRI Vault CRM is a cloud-based real estate CRM that supports sales from lead capture through settlement.
What MRI Vault CRM is
MRI Vault CRM is a cloud-based real estate CRM that supports sales from lead capture through settlement. Its contact tools include custom-field notes, reporting, call sheets, and appraisal lead management. The system can send emails and SMS, create follow-ups, and trigger personalised communications based on dates or events. Listing features capture enquiry data and include photographer logins and online photo and document storage. MRI describes AI tools for generating property descriptions and managing listing media and portal synchronisation. Accounting functions cover sales trust, advertising, invoicing, and tracking, with a two-way Xero integration. Commercial real estate capabilities include transaction tracking, lease expiry reports, and stack plans for visualising occupancy. MRI lists more than 1,000 integrations, including REINZ, CoreLogic, Pricefinder, Google Workspace, Outlook, REIForms/RealWorks, and Xero. An open API with webhook functionality is available to authorised and accredited third-party integration partners. Android and iOS apps support open homes, appraisals, self-kiosk check-ins, and contact database access. Pricing is customised and available by quote; the Custom plan has no stated price.
Good
- Automates email, SMS, and event-based follow-ups.
- Supports listing enquiry capture and media storage.
- Includes a two-way Xero integration.
- Mobile apps support open homes and appraisals.
- Allows bulk data import and export.
Watch out
- Pricing is available only by quote.
Who it suits
It suits real estate businesses managing leads, listings, follow-up, and settlement workflows. Commercial agencies can also use its transaction tracking, lease expiry reports, and occupancy stack plans.
Verdict
MRI Vault CRM combines lead and listing management with accounting, mobile, and commercial property tools. Its pricing is customised, and MRI does not specify which company-wide security controls apply to Vault.
Plans and prices
From MRI Vault CRM's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom | Priced on request | Plans, pricing, and services customised for your business; request a quote |
The facts
Each one read from MRI Vault CRM's own pages, with the date it was checked.
What it does
- Accounting
- Vault supports sales trust, advertising, invoicing, and tracking, and the product page describes a two-way Xero integration.checked 12 Oct 2026
- AI
- The product page says users can use AI to generate property descriptions and manage listing media and portal synchronisation.checked 12 Oct 2026
- API
- MRI offers an open API with webhook functionality to authorised and accredited third-party integration partners.checked 12 Oct 2026
- Automated follow-up
- Yeschecked 20 Sep 2026
- Automation
- It can send emails and SMS, create follow-ups, and trigger personalised communications based on dates or events.checked 12 Oct 2026
- Commercial real estate
- The CRM supports commercial transaction tracking, lease expiry reports, and stack plans to visualise building occupancy.checked 12 Oct 2026
- Data portability
- The features page says users can bulk import or export data and export it in JSON or CSV format.checked 12 Oct 2026
- Email marketing
- Yeschecked 20 Sep 2026
- Integrations
- MRI lists more than 1,000 integrations and names REINZ, CoreLogic, Pricefinder, Google Workspace, Outlook, REIForms/RealWorks, and Xero.checked 12 Oct 2026
- Lead import
- Yeschecked 20 Sep 2026
- Lead management
- It offers contact notes with custom fields, contact reporting, call sheets, and appraisal lead management.checked 12 Oct 2026
- Listings
- It supports listing enquiry data capture, photographer logins, and unlimited online photo and document storage.checked 12 Oct 2026
- Mobile
- MRI says its Android and iOS app supports open homes, appraisals, self-kiosk check-ins, and access to the contact database.checked 12 Oct 2026
- Pricing availability
- MRI asks prospective customers to request a quote for plans, pricing, and services customised to their business.checked 12 Oct 2026
- Property matching
- Yeschecked 20 Sep 2026
- Purpose
- MRI Vault CRM is a cloud-based real estate CRM that supports the sales process from lead capture to settlement.checked 12 Oct 2026
- Security
- MRI describes company-wide controls including third-party penetration testing, vulnerability management, and multifactor authentication on many MRI Cloud offerings; the page does not specify which controls apply to Vault.checked 12 Oct 2026
- Support and implementation
- MRI says customers can access an implementation team, certified experts, and specialised resources to support their MRI solutions.checked 12 Oct 2026
The company
- Founded
- 1971checked 19 Oct 2026
- Headquarters
- Cleveland, Ohio, United Stateschecked 19 Oct 2026
Where it runs
- Mobile app
- Yeschecked 20 Sep 2026
