Member Solutions
Member Solutions provides web-based billing, payment processing, and member management software for recurring-revenue businesses.
What Member Solutions is
Member Solutions provides web-based billing, payment processing, and member management software for recurring-revenue businesses. Its fitness offering covers CrossFit, yoga, Pilates, personal training, boutique fitness, full-service gyms, and multi-location facilities. The system handles recurring and annual plans, prepaid plans, class packs, punch cards, drop-in rates, add-on billing, credit cards, and ACH payments. Membership tools include digital agreements, phone-based e-signatures, renewal tracking, freezes, and cancellations. Reporting includes a real-time revenue dashboard, monthly statements, churn and retention metrics, and recovery tracking. The billing team follows up on failed payments, contacts banks, and handles chargeback disputes. Plans are flat-rate: AI Billing Team is $99 a month billed annually, AI Growth Team $399 a month, and AI Full Team $599 a month, each with 2.9% processing. The service requires no app installation.
Good
- Flexible membership and billing options
- Failed-payment and chargeback follow-up
- Digital agreements and renewal tracking
- Real-time revenue and retention reporting
- Works in a browser on any device
Watch out
- No free plan or free trial
- Plans are billed annually
- Processing is 2.9% on AI Billing Team
- Web service requires no app installation
Who it suits
Member Solutions suits recurring-revenue businesses, especially fitness facilities, needing billing, payment processing, memberships, reporting, and failed-payment recovery in a browser. It supports organizations from boutique studios to multi-location facilities.
Verdict
Member Solutions combines fitness membership administration with payment and revenue tools. Review annual plan commitments, processing terms, and included team features before choosing.
Plans and prices
From Member Solutions's own pricing page, checked 29 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| AI Billing Team | $99 a month | Flat rate—not per member · 1-year plan · processing at 2.9% · Billed annually at $1,188/year |
| AI Growth Team | $399 a month | Flat rate—not per member · 1-year plan · includes AI Billing Team features · Billed annually at $4,788/year |
| AI Full Team | $599 a month | Flat rate—not per member · 1-year plan · includes AI Growth Team features · Billed annually at $7,188/year |
The facts
Each one read from Member Solutions's own pages, with the date it was checked.
What it does
- Agreements
- The fitness page lists digital membership agreements, phone-based e-signatures, automated renewal tracking, and freeze and cancellation handling.checked 29 Sep 2026
- Contract and cancellation
- The fitness page says setup is free, there is no long-term contract, and customers can cancel anytime.checked 29 Sep 2026
- Data export
- The pricing FAQ says the vendor will export member records, payment history, and agreements in a standard format if a customer leaves.checked 29 Sep 2026
- Fitness customers
- The fitness offering is described for CrossFit, yoga, Pilates, personal training, boutique fitness, full-service gyms, and multi-location facilities.checked 29 Sep 2026
- Integrations
- The pricing page says member payments can be made by Visa, Mastercard, American Express, Discover, and ACH or bank transfer.checked 29 Sep 2026
- Paid from
- 99checked 20 Sep 2026
- Purpose
- Member Solutions provides billing services, payment processing, and member management software to businesses with recurring revenue.checked 29 Sep 2026
- Reporting
- The listed reporting features include a real-time revenue dashboard, monthly financial statements, churn and retention metrics, and recovery performance tracking.checked 29 Sep 2026
- Revenue recovery
- The vendor says its billing team follows up on failed payments, contacts banks, and handles chargeback disputes.checked 29 Sep 2026
- Security
- The platform tour displays PCI-DSS Level 1 Visa Validated Service Provider, enterprise firewall, and HTTPS security claims.checked 29 Sep 2026
- Setup and migration
- The pricing page says setup is free when starting within 30 days of an assessment and most businesses are set up and billing within 1–2 weeks.checked 29 Sep 2026
- Support
- The platform tour says customers have a dedicated account manager who is a real person available by phone.checked 29 Sep 2026
Money
- Billing
- The fitness software handles recurring and annual plans, prepaid plans, class packs, punch cards, drop-in rates, credit card and ACH payments, and add-on billing.checked 29 Sep 2026
- Free plan
- Nochecked 20 Sep 2026
The company
- Company
- The About page says Member Solutions was formed in 1991; its public pages list Woodbury, New York, as its location.checked 29 Sep 2026
- Founded
- 1991checked 28 Sep 2026
- Headquarters
- Woodbury, New York, United Stateschecked 28 Sep 2026
Where it runs
- Platform
- The platform tour says the service is entirely web-based, works in a browser on any device, and requires no app installation.checked 29 Sep 2026
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