Live Helper Chat
Live Helper Chat is open-source live support software for websites, combining live agents, bots, visitor tracking, and messaging channels.
What Live Helper Chat is
Live Helper Chat is open-source live support software for websites, combining live agents, bots, visitor tracking, and messaging channels. Chat tools include unlimited operators and simultaneous chats, departments, file uploads, screenshots, and proactive invitations. Its new widget supports voice and video calls and screen sharing; these features are not supported in the old widget. Integrations include Telegram, Facebook Messenger, WhatsApp, Twilio, Mattermost, n8n, Jitsi, Agora, and third-party REST APIs, alongside AI integrations such as ChatGPT, Rasa, DeepPavlov, Ollama, and Gemini. It can be hosted by the vendor or self-hosted; the vendor says both versions have the same features. Self-hosting requires PHP 8.2 or higher, MySQL 5.7 or MariaDB 10.2.3 or higher, and Apache or Nginx. Hosted plans start with a 14-day evaluation at no cost; Basic costs €6 a month, billed every 30 days. The hosted plans have pageview and monthly request caps. Self-hosting is described as free apart from hosting.
Good
- Unlimited operators and simultaneous chats
- Tracks visitors and supports proactive invitations
- Integrates with messaging services and AI tools
- Can be self-hosted or used as a hosted service
Watch out
- Old widget does not support voice or video features
- Hosted plans have pageview and request caps
- Self-hosting requires PHP, a database, and a web server
- Privacy policy cannot guarantee absolute security
Who it suits
It suits businesses that need website chat, messaging integrations, or voice and video support, including organizations prioritizing data protection. Self-hosting may suit teams able to meet the listed server requirements.
Verdict
Live Helper Chat brings live support, messaging, and AI integrations together, with hosted and self-hosted deployment choices. Check the hosted usage caps or self-hosting requirements against your needs before choosing.
Plans and prices
From Live Helper Chat's own pricing page, checked 20 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free hosted trial | Free | Unlimited operators · Unlimited chats · 8,000 pageviews daily · 1.5M HTTP requests monthly · 14 days to evaluate |
| Basic | €6 a month | unlimited operators · unlimited chats · up to 8k pageviews daily · 25M HTTP requests monthly · 30 days |
| Standard | €10 a month | unlimited operators · unlimited chats · up to 50k pageviews daily · 150M HTTP requests monthly · 30 days |
| Premium | €16 a month | unlimited operators · unlimited chats · up to 100k pageviews daily · 300M HTTP requests monthly · 30 days |
| Self hosted, Premium support | €40 a month | direct Skype/Discord text and call support · 1 hour per month · email · development support · monthly updates · monthly |
| Self hosted | Free | completely free · pay for your own hosting |
| Free | Free | 14-day evaluation · unlimited operators · unlimited chats · up to 8k pageviews daily · 1.5M HTTP requests monthly |
| Self hosted, Enterprise | Priced on request | custom development · custom branding · direct Skype/Discord text and call support · email · monthly updates |
The facts
Each one read from Live Helper Chat's own pages, with the date it was checked.
What it does
- AI
- The vendor lists integrations with ChatGPT, Rasa, DeepPavlov, Ollama, and Gemini.checked 11 Oct 2026
- Capacity
- Hosted plans state daily pageview and monthly HTTP request caps, ranging from 8k pageviews and 1.5M requests on Free to 100k pageviews and 300M requests on Premium.checked 11 Oct 2026
- Chat channels
- website+messagingchecked 20 Sep 2026
- Chat features
- The site lists unlimited operators, simultaneous chats, and departments, plus visitor tracking, file uploads, screenshots, and proactive chat invitations.checked 11 Oct 2026
- Deployment
- The application can be self-hosted, and the vendor says the hosted and downloadable versions have the same features.checked 11 Oct 2026
- Desktop and extension
- The download page offers Windows and macOS desktop clients and a Chrome extension.checked 11 Oct 2026
- Integrations
- Listed integrations include Telegram, Facebook Messenger and WhatsApp, Twilio, Mattermost, n8n, Jitsi, Agora, and third-party REST APIs.checked 11 Oct 2026
- Intended users
- The vendor says Live Helper Chat is used by banks, the health sector, universities, and game industries where data protection is a priority.checked 11 Oct 2026
- Live agent chat
- Yeschecked 20 Sep 2026
- Mobile
- The vendor links to a Flutter mobile app repository with Android and iOS folders and documents mobile app setup.checked 11 Oct 2026
- Privacy
- The privacy policy says the service may use third-party services that collect identifying information and states it cannot guarantee absolute security of internet transmission or electronic storage.checked 11 Oct 2026
- Product
- Live Helper Chat describes itself as open-source live support chat for websites with bots, voice, video, screen sharing, AI, and REST API integrations.checked 11 Oct 2026
- Requirements
- The install guide requires PHP 8.2 or higher, MySQL 5.7 or MariaDB 10.2.3 or higher, and Apache or Nginx.checked 11 Oct 2026
- Security guidance
- The security guide recommends a secret hash of at least 50 characters, with 80 characters recommended, and describes restricting back-office and REST API access.checked 11 Oct 2026
- Support
- The vendor lists a forum, GitHub, Discord, and paid premium support with one hour per month of direct Skype/Discord text or call support.checked 11 Oct 2026
- Visitor tracking
- Yeschecked 20 Sep 2026
- Voice and video
- The product supports voice and video calls and screen sharing through its new widget; the old widget is not supported for these features.checked 11 Oct 2026
- Website chatbot
- Yeschecked 20 Sep 2026
Money
- Free plan
- Yeschecked 20 Sep 2026
The company
- Maker
- The download page says there is no company behind the open-source application and that it is developed by an individual; business details identify Lithuania as the maker's location.checked 11 Oct 2026
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