LibraryH3lp
The facts below are what the maker publishes about LibraryH3lp, checked and dated. Our editors have not written about it yet.
Plans and prices
From LibraryH3lp's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Core | $280 a year | Unlimited Chat, Sharing, Email, FAQ · annually; starting at $280 annually |
| Core Plus One | $490 a year | Unlimited Core + Tickets · annually; starting at $490 annually |
| Tickets Solo | $280 a year | Unlimited Tickets only · annually; starting at $280 annually |
| Texting Add-on | $4 a month | Requires Core-backed annual subscription; available in US and Canada; prepaid text packages roll over year to year · $4 per month PLUS 3¢ per text message; one-time activation fee also applies |
| Single Sign-on Add-on | $99, paid once | SAML-based SSO; compatible with Shibboleth and most Active Directory implementations supporting SAML · Page lists $99; add to any annual subscription; billing interval not stated |
The facts
Each one read from LibraryH3lp's own pages, with the date it was checked.
What it does
- API
- The maker documents REST endpoints for account metadata and XMPP for chat, and lists a Python SDK for its REST API.checked 12 Oct 2026
- Backup staffing
- Optional backup coverage is provided and invoiced separately by partner Chatstaff, with schedules ranging from selected hours to 24/7/365.checked 12 Oct 2026
- Chat
- Chat can be embedded in web pages and supports accessible interfaces, proactive invitations, guest entry forms, file sharing, and email transcripts.checked 12 Oct 2026
- Encryption
- Optional end-to-end chat encryption is listed as a feature.checked 12 Oct 2026
- FAQ
- FAQ knowledge bases can be public or private, embedded in web pages, and populated by importing an existing knowledge base.checked 12 Oct 2026
- Integrations
- The product says it works with CMSs including WordPress, Drupal, and LibGuides; LMSs including Blackboard, Moodle, and Sakai; and services including EBSCO, Summon, and ProQuest.checked 12 Oct 2026
- Privacy controls
- Chat users need not provide personally identifying information, transcript storage is disabled by default, and customers can control long-term IP address storage.checked 12 Oct 2026
- Product
- LibraryH3lp provides real-time customer chat, tickets, FAQ knowledge bases, email, and optional texting for libraries, educators, and nonprofits.checked 12 Oct 2026
- Screensharing
- The browser-based sharing tools support live screensharing, annotated snapshots, and silent screencasts without special downloads, plugins, or extensions.checked 12 Oct 2026
- Support
- The maker lists support by email at [email protected] and by phone at 877-844-5371 for US/Canada and 919-627-8223.checked 12 Oct 2026
- Target users
- The maker says the service is used by libraries, nonprofits, and educators, and describes scaling from single libraries to collaborations and consortia.checked 12 Oct 2026
- Tickets
- Tickets can be created from web forms, incoming email, or the ticket interface, then assigned, tagged, routed through queues, and updated with internal notes.checked 12 Oct 2026
The company
- Company and founding
- LibraryH3lp first appeared in 2008 and is made by Nub Games, Inc., described as a small software company headed by Eric Sessoms.checked 12 Oct 2026
- Founded
- 2008checked 28 Sep 2026
- Headquarters
- Beech Mountain, North Carolina, United Stateschecked 28 Sep 2026
Money
- Free plan
- Nochecked 21 Sep 2026
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