Freshchat
8.8#2 in live chat softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitFreshchat vs LibraryH3lp
LibraryH3lp
7.5#32 in live chat softwareFrom $280 a yearAndroidiOSWebAPI
VisitWhat both publish
| Fact | Freshchat | LibraryH3lp |
|---|---|---|
| Founded | 2010 | 2008 |
| Free plan | Yes | No |
| Headquarters | San Mateo, California, United States | Beech Mountain, North Carolina, United States |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | The product says it works with CMSs including WordPress, Drupal, and LibGuides; LMSs including Blackboard, Moodle, and Sakai; and services including EBSCO, Summon, and ProQuest. |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | The maker lists support by email at [email protected] and by phone at 877-844-5371 for US/Canada and 919-627-8223. |
Freshchat plans
- FreeFree
- Growth$19 a month
- Pro$49 a month
- Enterprise$79 a month
LibraryH3lp plans
- Core$280 a year
- Core Plus One$490 a year
- Tickets Solo$280 a year
- Texting Add-on$4 a month
- Single Sign-on Add-on$99, paid once
Pick Freshchat if…
Freshchat suits teams that handle customer conversations across websites, apps, and messaging channels. Its free plan accommodates up to 10 agents, while paid tiers add features such as multilingual conversations and intelligent routing.
Pick LibraryH3lp if…
You want what its maker publishes above — check its page for the details.