Lexidesk
Lexidesk provides 24/7 AI intake for law firms through phone and website chat, qualifying inquiries and sending results to the firm's CRM.
What Lexidesk is
Lexidesk provides 24/7 AI intake for law firms through phone and website chat, qualifying inquiries and sending results to the firm's CRM. Firms set the qualification rules; Lexidesk scores leads from 1 to 10 and summarizes each inquiry. The service can book consultations, including paid consultations, and warm-transfer qualified callers during hours chosen by the firm. It handles phone, chat, forms, and ads, with SMS and email follow-up, and supports more than 60 languages on phone and chat.
Named integrations include Clio Manage, Clio Grow, HubSpot, HighLevel, Lawmatics, Actionstep, Assembly Neos, Calendly, Acuity, CallRail, and Dialpad. A custom webhook can connect other tools. A dedicated AI engineer builds a custom agent in 2 to 3 days, which the firm can test with real calls before launch. Lexidesk is built only for law firms, with agents trained for legal intake and firm-specific qualification rules. Pricing is provided after a fit assessment; there is no free plan.
Good
- Handles phone, chat, forms, and ads
- Supports more than 60 languages
- Can book consultations and transfer qualified callers
- Integrates with named legal and CRM tools
- Custom agent can be tested before launch
Watch out
- Built only for law firms
- No free plan
- Price is provided after a fit assessment
Who it suits
Lexidesk suits law firms that want to qualify and route phone, chat, form, and ad inquiries using firm-specific intake rules.
Verdict
Lexidesk focuses on law-firm intake, with lead scoring, consultation booking, transfers, and follow-up across several channels. Its pricing is customized after a fit assessment, so firms should expect to inquire before learning the price.
Plans and prices
From Lexidesk's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom volume-based plan | — | Scales with call and chat volume; spam and duplicate contacts are not counted · month to month, no long-term contract · One flat monthly fee; price provided after a fit assessment. |
The facts
Each one read from Lexidesk's own pages, with the date it was checked.
What it does
- Channels and follow-up
- The service handles phone, website chat, forms and ads, with follow-up by SMS and email.checked 5 Oct 2026
- Custom integrations
- The integrations page says a custom webhook can connect to other tools and lists additional native integrations available on request.checked 5 Oct 2026
- Data location
- The privacy policy states that customer data is processed and stored exclusively within the United Kingdom, subject to stated legal exceptions.checked 5 Oct 2026
- Integrations
- Named integrations include Clio Manage, Clio Grow, HubSpot, HighLevel, Lawmatics, Actionstep, Assembly Neos, Calendly, Acuity, CallRail and Dialpad.checked 5 Oct 2026
- Intended customers
- The pricing FAQ says Lexidesk is built only for law firms, with agents trained on legal intake and firm-specific qualification rules.checked 5 Oct 2026
- Languages
- Lexidesk supports more than 60 languages on phone and chat, including Spanish and Portuguese.checked 5 Oct 2026
- Lead qualification
- The AI applies firm-defined qualification rules, scores leads from 1 to 10, and summarizes each inquiry.checked 5 Oct 2026
- Onboarding
- A dedicated AI engineer builds a custom agent in 2 to 3 days, and the firm can test it with real calls before launch.checked 5 Oct 2026
- Privacy and AI
- The privacy policy says AI supports enquiry analysis, communication summaries, intake workflows and transcription, and that AI features do not provide legal advice.checked 5 Oct 2026
- Product
- Lexidesk provides 24/7 AI intake for law firms across phone and website chat, qualifying leads and delivering results to the firm's CRM.checked 5 Oct 2026
- Scheduling and transfers
- It can book consultations, including paid consultations, and warm-transfer qualified callers during hours set by the firm.checked 5 Oct 2026
- Security
- The site says the service runs on Microsoft Azure infrastructure aligned with ISO 27001, SOC 1, SOC 2 Type II and GDPR requirements, with role-based access and encryption at rest and in transit.checked 5 Oct 2026
- Support
- Lexidesk lists software support and maintenance and subscribed-services support agreements among its legal documents; pricing-page questions can be sent to [email protected].checked 5 Oct 2026
The company
- Company
- The privacy policy identifies the operator as Insight Dev. Ltd, based in the United Kingdom.checked 5 Oct 2026
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