Konnect Insights Social Listening
Konnect Insights Social Listening monitors brand, product, and competitor conversations across social networks, news, forums, and reviews.
What Konnect Insights Social Listening is
Konnect Insights Social Listening monitors brand, product, and competitor conversations across social networks, news, forums, and reviews. The product says it covers more than 50 sources and 190+ languages, including Instagram, X, Facebook, LinkedIn, YouTube, Pinterest, Threads, and Reddit. Dashboards report share of voice, sentiment, classification, and media type, with reports for X and Instagram. Konnect AI+ adds per-chart insights, period comparisons, multilingual sentiment and classification, and anomaly and crisis detection. Real-time spike alerts and round-the-clock monitoring can route notifications to teams or ticket queues. Teams can respond to mentions, create support tickets, assign agents, and publish responses within the platform. It also monitors Google, Play Store, App Store, and more than 15 review platforms. Data is collected through official APIs, proprietary crawlers, and native integrations; historical availability varies by use case and platform. Plans include onboarding and training. There is no free plan or self-serve trial, but prospects can request a live demo.
Good
- Monitors social networks, news, forums, and reviews
- Coverage spans 50+ sources and 190+ languages
- Real-time alerts can route to teams or ticket queues
- Teams can respond to mentions and create support tickets
- Plans include onboarding and training
Watch out
- No free plan
- No self-serve free trial
- Historical data availability varies by use case and platform
- Starter pricing is billed yearly
Who it suits
The product is presented for enterprise brands, including brand managers, PR and communications leads, marketing heads, and CX heads. It suits teams that need to monitor conversations and route findings into support workflows.
Verdict
Konnect Insights combines broad listening coverage, analysis, alerting, and response workflows for teams. Its paid, annually billed plans and lack of a self-serve trial are worth weighing before requesting a demo.
Plans and prices
From Konnect Insights Social Listening's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $39 a year | Social listening and workflow automation unlocked in Professional · Billed yearly |
| Professional | $79 a year | CRM, contact centre and marketing integrations; KRC and Agent Empower unlocked in Advanced · Billed yearly |
| Advanced | $129 a year | Front Office OS and cross-system orchestration unlocked in Enterprise · Billed yearly |
| Enterprise | Priced on request | Scoped to your front office; custom implementations · Custom |
The facts
Each one read from Konnect Insights Social Listening's own pages, with the date it was checked.
What it does
- Act on findings
- Users can respond to mentions, create support tickets, assign agents and publish responses within the platform.checked 7 Oct 2026
- AI
- Konnect AI+ provides per-chart insights, anomaly and crisis detection, period comparisons and multilingual sentiment and classification.checked 7 Oct 2026
- Alert channels
- ticketingchecked 22 Sep 2026
- Analysis
- Dashboards include share of voice, sentiment, classification, media type, X and Instagram reports.checked 7 Oct 2026
- Audience
- The product page presents Social Listening for enterprise brands and names brand managers, PR and communications leads, marketing heads and CX heads as users.checked 7 Oct 2026
- Coverage
- The product says it covers 50+ sources and 190+ languages, including Instagram, X, Facebook, LinkedIn, YouTube, Pinterest, Threads and Reddit.checked 7 Oct 2026
- Crisis alerts
- It offers real-time spike alerts, anomaly detection, 24/7 monitoring and alert routing to teams or ticket queues.checked 7 Oct 2026
- Data collection
- Konnect says it collects data through official APIs, proprietary crawlers and native integrations; historical data availability depends on the use case and platforms.checked 7 Oct 2026
- Integrations
- Pricing says Professional includes CRM, contact centre and marketing integrations, and the platform also provides an app marketplace and API.checked 7 Oct 2026
- News monitoring
- Yeschecked 22 Sep 2026
- Purpose
- Social Listening monitors brand, product and competitor conversations across social networks, news, forums and reviews.checked 7 Oct 2026
- Reviews and UGC
- The product says it monitors Google, Play Store, App Store and 15+ review platforms and can surface user-generated content.checked 7 Oct 2026
- Security and compliance
- The company lists GDPR, SOC 2 and ISO 27001:2022 compliance and says RFP security documentation is available on request.checked 7 Oct 2026
- Sentiment analysis
- Yeschecked 22 Sep 2026
- Social network coverage
- Instagram,X,Facebook,LinkedIn,YouTube,Pinterest,Threads,Reddit,TikTokchecked 22 Sep 2026
- Support and onboarding
- Every plan includes onboarding and training, and the contact page routes enquiries to sales, partnerships or customer success as appropriate.checked 7 Oct 2026
- Web monitoring
- Yeschecked 22 Sep 2026
Money
- Free plan
- Nochecked 22 Sep 2026
- Trial and demo
- The product FAQ says there is no self-serve free trial and offers a live demo using the prospect's brand, competitors and use case.checked 7 Oct 2026
The company
- Headquarters
- Mumbai, Indiachecked 28 Sep 2026
Alternatives to Konnect Insights Social Listening
- 1
Brand24
AndroidiOSWebAPI8.2From $249 a month - 2
Brand Intel
Free planWebAPI8.0From $39 a month - 3
dig
Free planWebAPI8.0From $25 a month - 4
Emplifi
AndroidiOSWebAPI8.0From $1,249 a month - 5
KWatch.io
Free planWebAPI7.9From $19 a month - 6
Meltwater Social Listening
AndroidiOSWebAPI7.8