Infobip Conversational Marketing
Infobip Conversational Marketing is a paid solution for promotional campaigns built around two-way customer conversations.
What Infobip Conversational Marketing is
Infobip Conversational Marketing is a paid solution for promotional campaigns built around two-way customer conversations. It uses a 360-degree customer view to understand behavior and personalize interactions. Chatbots can recommend products and services, while automating lead generation and qualification. Campaigns can use SMS, MMS, voice, live chat, RCS, email, Instagram, WhatsApp, Messenger, Telegram, Viber and Apple Messages for Business. Listed uses include promotions, personalized campaigns, lead generation, loyalty programmes, subscription reminders, and upsell or cross-sell campaigns. The product supports marketing journeys and is available through web and API platforms. Its page links to an integrations directory but does not name particular integrations in the page text. The solution is presented for businesses seeking to promote offers, tailor campaigns, generate leads or build loyalty. Infobip offers a free account signup, and a free plan and free trial are listed. The paid Custom pricing plan has no listed price; customers pay for what they need, with channel rates varying by destination and usage. Infobip lists ISO 27001, ISO 27017, ISO 27018 and SOC 2 Type 2 among its certifications, and provides support resources for technical and commercial questions. The company was officially established in 2006.
Good
- Supports real-time, two-way customer conversations.
- Chatbots can recommend products and qualify leads.
- Campaigns span messaging, voice, email and social channels.
- A free plan and free trial are listed.
Watch out
- Custom pricing has no fixed price listed.
- Channel rates vary by destination and usage.
- The product page does not name specific integrations.
Who it suits
It may suit businesses planning promotional or loyalty campaigns that use personalized customer conversations across multiple channels. The chatbot features may also fit teams working on lead generation and qualification.
Verdict
Infobip Conversational Marketing combines customer-data-based personalization with campaign journeys across a wide range of channels. Costs depend on the channels and usage, so businesses need to contact Infobip for pricing details.
Plans and prices
From Infobip Conversational Marketing's own pricing page, checked 10 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom pricing | Priced on request | Pay only for what you need · channel rates vary by destination and usage |
The facts
Each one read from Infobip Conversational Marketing's own pages, with the date it was checked.
What it does
- Campaign use cases
- Use cases include promotions, personalized campaigns, lead generation, loyalty campaigns, subscription reminders, and upsell or cross-sell campaigns.checked 10 Oct 2026
- Channels
- Listed channels include SMS, MMS, voice, live chat, RCS, email, Instagram, WhatsApp, Messenger, Telegram, Viber, and Apple Messages for Business.checked 10 Oct 2026
- Customer data
- It uses a 360-degree customer view to understand behavior and personalize interactions.checked 10 Oct 2026
- Integrations
- The product page links to Infobip's integrations directory but does not name specific integrations in the page text.checked 10 Oct 2026
- Intended audience
- The product page presents the solution for businesses seeking to promote offers, personalize customer campaigns, generate leads, and build loyalty.checked 10 Oct 2026
- Personalization and automation
- Chatbots can provide personalized product and service recommendations and automate lead generation and qualification.checked 10 Oct 2026
- Pricing availability
- The product page directs prospects to contact an expert, and the general pricing page offers a contact-sales route rather than a fixed Conversational Marketing price.checked 10 Oct 2026
- Pricing model
- Infobip says customers pay only for what they need and explains that exact per-message prices can vary by destination country, network, and discounts.checked 10 Oct 2026
- Purpose
- Infobip Conversational Marketing is a solution for conversational promotional campaigns designed to drive engagement and campaign ROI.checked 10 Oct 2026
- Security certifications
- Infobip lists ISO 27001, ISO 27017, ISO 27018, and SOC 2 Type 2 among its certifications.checked 10 Oct 2026
- Support
- Infobip's support center provides resources for delivery issues, technical integration, commercial terms, coverage, and product usage.checked 10 Oct 2026
- Two-way engagement
- The solution supports real-time, two-way customer conversations.checked 10 Oct 2026
The company
- Company history
- Infobip's company page says it was officially established in 2006.checked 10 Oct 2026
- Founded
- 2006checked 28 Sep 2026
Money
- Free account
- Infobip provides a link to sign up for a free Infobip account.checked 10 Oct 2026
