IHA Telephony Cloud Contact Center

What it does

Agent and supervisor tools

The platform includes a mini CRM, ticketing, skill-based routing, real-time analytics, searchable call recordings, and live call monitoring.checked 12 Oct 2026

API access

The enterprise offering lists open REST APIs and webhooks for integrations.checked 12 Oct 2026

Capacity

The contact-center page states that the platform scales to 2,500+ seats and shows a single-tenant ceiling of 2,470+ agent seats.checked 12 Oct 2026

Data location

The India product page states that the service is hosted in India and that data residency is in-country.checked 12 Oct 2026

Deployment

It is available as a cloud or on-premise deployment.checked 12 Oct 2026

Dialers and IVR

It offers predictive, progressive and preview dialers, answering-machine detection, and IVR in 12 languages.checked 12 Oct 2026

Digital channel scope

omnichannelchecked 23 Sep 2026

Inbound calling

Yeschecked 23 Sep 2026

Integrations

Listed integrations include Zoho, LeadSquared, Salesforce, Freshdesk, HubSpot and Bitrix24.checked 12 Oct 2026

Intended customers

The page names healthcare, EdTech, BPOs, banking and NBFCs, real estate, and insurance among its target industries.checked 12 Oct 2026

IVR builder

Yeschecked 23 Sep 2026

Outbound dialer

Yeschecked 23 Sep 2026

Security and access

The enterprise offering describes SAML single sign-on, role-based access, encrypted recordings and audit trails aligned with DPDP.checked 12 Oct 2026

Support

The company advertises 24×7 support and an India-based NOC for the contact center.checked 12 Oct 2026

Telecom licence

IHA Telephony Private Limited states that it holds a DoT Unified Licence for Virtual Network Operators, Access Service Category B.checked 12 Oct 2026

What it does

The contact center combines voice, WhatsApp, email and live chat in a single agent console.checked 12 Oct 2026