HeyPulse
HeyPulse sends automated check-ins to hourly and frontline workers so employers can monitor friction, sentiment, and turnover risk.
What HeyPulse is
HeyPulse sends automated check-ins to hourly and frontline workers so employers can monitor friction, sentiment, and turnover risk. Recurring pulse surveys provide sentiment trends, comment tags, manager escalation, low-score notifications, anonymous feedback, open-ended responses, analytics, action plans, and manager dashboards. Messages use SMS or email; email serves as a fallback when a roster member lacks a mobile number or has opted out of texts. The default schedule is twice weekly, with manager-controlled frequency, and workers can reply STOP to opt out. Employers must certify consent before enrolling phone numbers for recurring automated messages. Rosters sync directly with 7shifts, Square Team, BambooHR, and Gusto; CSV import and manual entry cover other systems. The homepage also lists ADP Workforce Now, Workday, Rippling, and Paychex as roster sources. Setup is described as taking under five minutes without employee training. The web product has a 30-day trial and a flat rate of $2.50 per worker per month, including unlimited check-ins and priority phone and email support with a four-hour SLA.
Good
- SMS and email check-ins
- Recurring surveys with sentiment trends
- Roster sync and CSV import options
- Manager escalation and low-score alerts
- Unlimited check-ins on the paid plan
Watch out
- No free plan
- Workers must consent to recurring SMS enrollment
- SMS opt-out uses STOP
- SOC 2 certification is not claimed
Who it suits
It is designed for frontline and hourly teams in logistics, retail, healthcare, and hospitality. Employers needing recurring worker feedback and roster-based outreach may find the web service suitable.
Verdict
HeyPulse combines scheduled worker outreach with feedback analysis and manager follow-up tools. Its integrations and quick setup support frontline programs, while consent requirements and the paid-only model should be considered first.
Plans and prices
From HeyPulse's own pricing page, checked 29 Sep 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Flat Rate | $2.50 a month | No long-term commitments · Unlimited pulse check-ins over SMS and email · Priority phone & email support (4hr SLA) · $2.50/ worker / mo |
The facts
Each one read from HeyPulse's own pages, with the date it was checked.
What it does
- Channels
- SMS and email check-ins are available, with email fallback when a roster member has no mobile number or has opted out of texts.checked 29 Sep 2001
- Data handling
- The privacy policy says HeyPulse does not sell, rent, or trade personal information and shares data with service providers that help operate the product.checked 29 Sep 2001
- Integrations
- The homepage lists ADP Workforce Now, Gusto, BambooHR, Workday, Rippling, and Paychex as roster sources.checked 29 Sep 2001
- Outreach limits
- The system defaults to checking in twice per week, lets managers configure frequency, and lets workers opt out by replying STOP.checked 29 Sep 2001
- Purpose
- HeyPulse sends automated SMS check-ins to hourly workers so employers can spot employee friction and turnover risk.checked 29 Sep 2001
- Roster imports
- Direct roster sync is available for 7shifts, Square Team, BambooHR, and Gusto; other systems can use CSV import, and employees can be added manually.checked 29 Sep 2001
- Security
- The privacy policy says roster data is encrypted at rest using Firestore AES-256 standards and client-to-server traffic uses HTTPS.checked 29 Sep 2001
- Setup
- The homepage says setup takes under five minutes and requires no employee training.checked 29 Sep 2001
- SMS consent
- Employers must certify that employees consented before their phone numbers are enrolled for recurring automated check-in messages.checked 29 Sep 2001
- SOC 2
- The security page does not claim active SOC 2 certification and says certification status should be confirmed during procurement.checked 29 Sep 2001
- Support
- The paid plan includes priority phone and email support with a four-hour SLA.checked 29 Sep 2001
- Survey features
- The product supports recurring pulse surveys, sentiment trends, comment tags, manager escalation, and low-score notifications.checked 29 Sep 2001
- Target users
- HeyPulse is designed for frontline and hourly teams, including logistics, retail, healthcare, and hospitality workers.checked 29 Sep 2001
The company
- Company
- HeyPulse is a product of Berry Street Research Group LLC.checked 29 Sep 2001
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