HeartCount

HeartCount is a web-based employee engagement and people analytics platform for HR teams, managers, and leaders. It is best suited to organizations that want recurring employee feedback tied to retention signals. The free Starter plan is a useful entry point for teams of up to 25; larger organizations face a paid-plan ceiling of 500 employees or custom Enterprise pricing.

Overview

HeartCount combines scheduled pulse surveys, custom questionnaires, recognition, feedback workflows, and people analytics. Weekly check-ins are designed to track morale, productivity, and happiness; dashboards bring together engagement trends, well-being scores, satisfaction drivers, and high-risk teams. That combination suits organizations looking to make employee listening part of routine management, rather than teams that only need an occasional survey.

Predictive retention signals make the product broader than a basic survey tool, but they are most useful when HR and managers can follow up on what they reveal. HeartCount is web-based, with integrations for Slack, Microsoft Teams, and common HRIS platforms.

Key features

• Weekly and custom surveys: Automated short pulse questions offer a regular view of sentiment, while custom surveys cover onboarding, exit interviews, and other needs. Starter includes unlimited surveys, a strong allowance for a small organization, but its 25-employee cap sharply limits the reach.
• Analytics and churn prediction: Dashboards report engagement and well-being patterns, and churn prediction, AI insights, and individual risk flags are designed to help identify retention concerns. These signals can support targeted follow-up; organizations seeking only survey collection may not need the extra analytical scope.
• Recognition and feedback: Peer recognition, anonymous feedback, and threaded employee-manager communication give teams channels for both appreciation and discussion. That makes the platform more useful as an ongoing feedback system, though it requires more than simply sending a survey to realize the benefit.
• Security and privacy: HeartCount states that it encrypts data in transit with TLS and at rest with AES-256, and uses role-based access controls and mandatory MFA. It supports GDPR compliance and provides a Data Processing Addendum and employee data exports, points worth considering for organizations handling sensitive workforce information.

Pricing

HeartCount uses a freemium model, with a free Starter plan and paid pricing from $2.50 per employee per month. A free trial is also available.

• Starter — free: Up to 25 employees, unlimited surveys, and core features. It is the sensible starting point for a small team establishing a feedback routine, but the headcount cap means growing organizations will need to move up.
• Business — $2.50 a month: Billed per employee per month for up to 500 employees; annual billing saves 20%. It fits organizations that have outgrown Starter and want the platform at a larger scale. Self-service resources and email support with a 24-hour response are listed for paid customers.
• Enterprise — custom pricing: Request a quote for an unlimited feed, custom integrations, premium SLA, priority support, and a dedicated customer success manager. This is the option for organizations beyond Business's 500-employee limit or needing those enterprise provisions.

The free tier keeps the initial cost at zero but restricts participation to 25 employees. Business extends that ceiling to 500 and offers a 20% annual-billing saving; Enterprise shifts to custom pricing rather than a published per-employee rate.

Platforms

HeartCount is available on the web. Its Slack, Microsoft Teams, and common HRIS integrations can fit it into workplace systems, but it does not offer a separate native mobile platform in the stated platform lineup.

Who it's for

HeartCount is a strong fit for HR teams and managers who want weekly sentiment checks, custom survey workflows, recognition, and retention signals together. Starter suits organizations with no more than 25 employees; Business is the relevant step for teams of up to 500. Organizations that only need occasional questionnaires, or want a mobile-native platform, should consider alternatives.

Pros and cons

Pros

• Unlimited surveys on the free Starter plan let small teams run recurring pulse checks as well as custom questionnaires.
• Analytics combine engagement and well-being reporting with churn prediction and individual risk flags, supporting a view beyond survey responses alone.
• Peer recognition, anonymous feedback, and threaded manager communication add distinct ways to respond to employee sentiment.
• TLS and AES-256 encryption, role-based access controls, mandatory MFA, GDPR support, and data export provisions address important workforce-data concerns.

Cons

• Starter's 25-employee cap rules it out as a free option for larger teams.
• Business covers up to 500 employees, so larger organizations must move to custom Enterprise pricing.
• Web is the listed platform, which may not suit buyers looking for a dedicated mobile app.

Alternatives

For a broader category comparison, see Employee Engagement Software.

• Kudosky is worth considering if platform reach matters: it has a free plan for up to 10 users and supports Android, iOS, macOS, Windows, web, and API.
• Teamphoria offers a broader mobile platform mix and an Engage plan at $3 a month billed monthly, with recognition, engagement surveys, unlimited custom pulse surveys, and mood tracking.
• FeedbackPulse is another web-based freemium option; its free plan covers up to 10 employees with five active and scheduled surveys, an employee directory, kudos recognition, basic dashboards, and email support.
• Pulse HR is a free option with Android, iOS, web, desktop, API, and self-hosted platforms.
• Happy Mood Score offers all features on its free plan for up to 20 employees, while its Growth plan is $19 a month at 21 or more employees, charged as a flat rate rather than per seat.
• Perceptyx is an alternative with custom enterprise pricing.
• Gallup Access offers a paid Workplace subscription through its Business Development team.
• Motivosity is a paid alternative with custom pricing and a social platform, mobile app, milestone celebration programs, gifting, and a global reward marketplace.

Verdict

Choose HeartCount if your organization wants regular employee listening linked to engagement analytics and retention signals, with recognition and feedback workflows alongside surveys. Its most compelling entry point is unlimited surveys for up to 25 employees at no charge. Look elsewhere if that cap is too small, you need a native mobile app, or your team wants only lightweight survey collection without the broader people-analytics toolkit.