HappyOrNot
The facts below are what the maker publishes about HappyOrNot, checked and dated. Our editors have not written about it yet.
Plans and prices
From HappyOrNot's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essentials | Priced on request | Smiley Terminal · continuous high-volume feedback · instant satisfaction pulse · service performance trends · Setup fee plus annual subscription; price depends on the mix of feedback collection points. |
| Managed | Priced on request | Professional package · assigned expert team · full account management and maintenance · Setup fee plus annual subscription; price depends on the mix of feedback collection points. |
| Professional | Priced on request | All Smiley products · Analytics software and AI open feedback model · real-time collaboration and alerts · Setup fee plus annual subscription; price depends on the mix of feedback collection points. |
The facts
Each one read from HappyOrNot's own pages, with the date it was checked.
What it does
- AI and customer data
- HappyOrNot says it does not use customer feedback data to train public or third-party AI models unless the customer expressly agrees in writing under an appropriate data-processing agreement.checked 12 Oct 2026
- Analytics
- HappyOrNot Analytics compares feedback by factors such as time and location and uses AI to categorize and summarize written responses.checked 12 Oct 2026
- API
- The HappyOrNot API is based on the Open API standard and can be used to integrate feedback data with company systems and develop custom applications.checked 12 Oct 2026
- API access
- Yeschecked 23 Sep 2026
- Custom branding
- Yeschecked 23 Sep 2026
- Feedback products
- Its listed products are Smiley Terminal, Smiley Touch, Smiley Sign, and Smiley Digital.checked 12 Oct 2026
- Integrations
- The Zapier integration connects HappyOrNot feedback to over 8,000 workplace tools, including Slack, Teams, and Gmail.checked 12 Oct 2026
- Pricing limits
- The pricing page says customers do not pay by feedback volume or by the number of surveys, users, reporting access, or report sharing and distribution.checked 12 Oct 2026
- Response analytics
- Yeschecked 23 Sep 2026
- Scale
- The company says it serves over 4,000 brands in 135 countries and has collected over 2 billion feedback responses.checked 12 Oct 2026
- Security
- HappyOrNot says it encrypts data in transit and at rest and uses role-based access controls and confidentiality measures.checked 12 Oct 2026
- Single sign-on
- HappyOrNot supports SAML 2.0 single sign-on and names Microsoft Azure AD, Google, Okta, and AWS SSO as identity-management integrations.checked 12 Oct 2026
- Support
- The pricing page says maintenance and support are included in the subscription; support hours are listed as 8:00 to 24:00 EET/EEST on business days, excluding weekends and Finnish public holidays.checked 12 Oct 2026
- What it does
- HappyOrNot captures in-the-moment feedback through kiosks, QR or NFC signage, and digital touchpoints, then turns responses into live insights.checked 12 Oct 2026
- Who it serves
- HappyOrNot says organizations use its solutions to measure customer experience, employee satisfaction, and service quality across industries including retail, food service, transportation, healthcare, hospitality, and workplaces.checked 12 Oct 2026
The company
- Founded
- 2009checked 19 Oct 2026
Money
- Free plan
- Nochecked 23 Sep 2026
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